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damage by guests

‎15-02-2020 10:49 AM
Carin28
Level 1
Alphen aan den Rijn, NL
‎15-02-2020 10:49 AM

damage by guests

Hi ,

 

Some of my guests damaged my room with burning points of cigarettes. Despite it was clear it is a no smoking room. 

I cannot find any button to report damage to Airbnb. Anyone who could help me out? I would be much greatful!

 

Best regards,

C

‎15-02-2020 10:49 AM
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‎15-02-2020 11:25 AM
Helen3
Top Contributor
Bristol, United Kingdom
‎15-02-2020 11:25 AM

Go into the guest's booking confirmation and there is a button you can use their to report guest damage @Carin28 

‎15-02-2020 11:25 AM
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