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guest will not cancel
31-07-2021
02:05 PM

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31-07-2021
02:05 PM
guest will not cancel
Our guest was bringing a pet which we do not allow. They told me they would cancel but have not. How do we unblock calendar or cancel them without penalty?
31-07-2021
02:05 PM
2 Replies 2
31-07-2021
07:02 PM

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31-07-2021
07:02 PM
You can ask the guest again to cancel within a time-limit
You can contact Airbnb and ask for penalty free cancellation
In both cases be prepared for a negative review.
If it is a short stay, maybe make arrangements with the guest about the pet.
Or shorten the stay ("change" option)
31-07-2021
07:02 PM
31-07-2021
07:21 PM

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31-07-2021
07:21 PM
Remind them that if they don't cancel, what your refund policy is, e.g. if they don't cancel they aren't getting a refund.
31-07-2021
07:21 PM


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