Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

As a guest I feel I should not have to pay a very expensive host fee? Like prices fees and taxes aren't high enough? Latest reply by Kia272

Hi all, a guest has washed and dried the bed sheets (which are off white cream color sheets). They now have a few streaks and spots resemblant to adding bleach to the load. Brand new sheets now ruined from a one night booking! Question: they were great ... Latest reply by Richard3544

I have been trying to communicate with airbnb for the last 2 days and no one responds my messages. i had previously booked and airbnb and didn’t find it to my convenience so i decided to cancel and book a different one. two days later i booked another air... Latest reply by Joan2709

I’m having an issue with Airbnb automatically booking a guest the same day a guest checks out it’s becoming too much for my cleaner Latest reply by Emilie

Hello, im just wondering if its normal for guests to reduce the length of their stay after checking in, no fault of the host, they misread their flight and relised they would actually need to leave the day prior in order to get to the airport as they have... Latest reply by Emilie

Hello, Our listing is for a small cabin/house in the countryside. The cabin is aprox. 26m2. We state in our listing that the maximum number of guests including children is 2. There is only one bed and no sofabed.We are having people sending requests to co... Latest reply by Vignir-Daði0

Hi all, it is my first time to join you people, I have just started with Airbnb, kindly I need plenty of your support, how business is run, how to get clients, standard and whatever you think maybe helpful, i welcome your advise. I am in Mombasa Kenya..T... Latest reply by Pam5

My credit card was used to make fraudulent reservations worth over $1400 at AirBnb. They repeatedly tried to tell me that either I had made the reservations or that they were made by family or friends who had access to my credit card (none do). I have co... Latest reply by Carly283

I thought I was only applying the gift credit and wouldn't have to pay the remaining balance until it was due in May. I'd like to apply another gift credit but since the full amount has been paid I can't. Any suggestions? Latest reply by Mike3546

Hello, I'm Patty and I live in Florida. Today I got a booking for 1 guest for 3 nights but when they arrived, it was 2 people and the room w/private bath has only a twin size bed in it. They didn't stay. They got here at 9:30 pm which was later than was... Latest reply by Frances3408