Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I had a group of seven coming in yesterday that have not responded to any of my messages regarding check-in details (I've reached out through Airbnb, text and calling) and then did not show up last night. First time I've had this happen and not sure what... Latest reply by Ramsey25

My listing has been rejected for the category "Amazing Pools" 3 times. I have called each time to get absolutely no help. I have been told that listing categories is handled by a division of Airbnb named Elevate. I have received an email each time with... Latest reply by Bhumika

Good news! On my profile, I can see that the method for calculating the stars displayed on travelers' profiles has changed. Before, a traveler would go from 5 stars to 4.5 stars, and so on. Latest reply by Mike-And-Jane0

Hi I’m trying to change the date of my booking from March to December but I can’t seem to book for December because it doesn’t show as available that said the host has said it’s okay for me to change the dates but he doesn’t know how to change it either h... Latest reply by Lucy1119

Hi Airbnb Community, I am reaching out because Airbnb’s support team is ignoring its own policies by refusing to remove a review that is a clear case of review extortion. Key Facts:The guest explicitly admitted that their review depended on receiving a r... Latest reply by Suheib0

Hi everyone, I’m just wondering if anyone else (that’s not a host) can see who booked an air bnb? And are hosts allowed to tell someone that asks who currently has an air bnb booked? If it’s not a legal matters etc. police, are host allowed to tell the p... Latest reply by Lily651

complaints Latest reply by Alex

I have a problem synchronizing the calendars with VRBO. I have set it up right so when I have a reservation from RB&B it shows on the calendar on Vrbo but when I have a reservation on Vrbo it doesn’t show on the calendar on RB&B and I have to block the da... Latest reply by Alex

Hello everyone, As we approach the end of the year, we wanted to take a moment to check in with all of you and see how things are going The holiday season can bring a lot of excitement, events, and travel opportunities, but we know that it can also be a ... Latest reply by Laura8080

Hello, We are hosting for the very first time ever. We just listed our place this week and yesterday someone reached out wanting to book that same day for 11 nights, got the message around 5 pm. I didn't get to it until later and today I asked them we ... Latest reply by Patricia2526