Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

We booked a trip in November for Christmas/New Year Holiday. On 11/18, the booking for 10 days was accepted by the host and Airbnb. Everything looks great! It became a nightmare two weeks later. The host messaged us telling us that the property has a mini... Latest reply by Weitse1

Share resources in Arlington, DC Metro area. Share cleaning crew details with price, handymen details with price, and share if you can help manage while I’m out of town or taking family to a vacation! Latest reply by Paula

We have a guest currently in one of our units that brought three cats against our pet policy. We allow dogs but not cats. Looking for guidance on how to handle this situation. Latest reply by Helen3

Has anyone else had this issue and if so, any ideas on resolving it? I have been back and forth with support people for four days now and tried via Twitter too. My notifications are set up for messages to come to my cellphone and my email and in October w... Latest reply by Wanda70

I have a great aerial video of my house - can I add it to my profile ? Latest reply by Lifestylemallorca0

I recently hosted a guest that stayed 2 nights in one of my listings. After his stay, he provided a negative review (2 stars overall, 1 star on accuracy, 2 stars on Value). His review claimed that I misled guest because one of the facilities (Infinity Roo... Latest reply by Mike-And-Jane0

hello folks. We have pricing set for a base number of guests and charge for additional guests up to the property maximum. The Airbnb platform is set as an additional charge per night not per stay. So when some guests don't stay the entire booking, technic... Latest reply by Jack-and-Gail0

I would like to know the in's and out's about hosting for airbnb. [Title updated by Community Manager for relevancy] Latest reply by Manuel5868

how do I escalate my claim above a “non-support ambassador”? I have been begging air bnb for support with a nightmare situation. We are going on nearly two weeks without any resolution. I have been assigned three different support ambassadors who have all... Latest reply by Andre15229

We booked a stay in the Boston area and the host had to cancel a day before. That amount was refunded. In my messaging with Airbnb, they promised to refund me the difference between the amount I ended up having to pay for another place. They reneged on th... Latest reply by Laura6896