Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I paid for 2 days accomodation, host approved, and 2 weeks before trip time, he told me that I can not come Latest reply by Mike-And-Jane0

What should you do if you encounter an unsuitable client? Latest reply by Helen3

Hello, I'm a renter. My issue is that neighbor of my rented unit is smoking. The neighbor smokes so much that my unit smells nasty. The neighbors apartment is half-step from mine and the smell goes through the doors. Also the smell comes from the ventilat... Latest reply by Anna14090

Hello everyone, My fiancé and I just became Airbnb host. We own a duplex and decided to Airbnb the other unit to help save up for our wedding. This weekend we had our second guest book (woo hoo) but the roll out has not been entirely great. Our first gues... Latest reply by Helen3

Hello. My name is Joel Santana.I have a question regarding staying at an airbnb. If my guardian books a room in advance, am I (17 year old) eligible to stay in the room by myself?Thank you Latest reply by Mike-And-Jane0

Hi Everyone, Has anyone else been experiencing an influx of businesses and services in their inbox offering cleaning, property management, or even asking for free stays in exchange for social media exposure/other services? I find it a bit frustrating sin... Latest reply by Helen3

My guests have not been receiving the check-in guide and finding it within the app is difficult. As a workaround, I provided my guests with a URL link to the check-in guide for my listing however now, Airbnb has restricted access to the URL. My guests are... Latest reply by Helen3

I requested the host if I could alter the check in date by a day and have an early check in. He refused the early check in (although his listing says he will try and accommodate early morning check ins or hold guests' bags). But then he proceeded to say... Latest reply by Rohan110

We are a group of 10 football friends who travel to NCAA football games together. We live in different parts of Texas and all traveled in to the Knoxville area for a football game. The host accepted our full payment, confirmed our booking 7 months prior... Latest reply by Helen3

Hello, fellow community member, I want help on how I can attract more guests to book. Any advice will be appreciated. [Title updated by Community Manager for relevancy] Latest reply by Till-and-Jutta0