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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I have a new tenant that has been here 8 days. In VA and it’s been cold!! He tells me yesterday morning that the only heater working is the one in his bedroom and the small space heater I have left up there.So the living room/kitchen combo, the bathroom ... Latest reply by Sarah977

Hello Airbnb Community! I'm hoping someone can shed some light on this - I just published my first listing and I have been trying to setup Paypal as my Payout option. For some reason, I keep getting the following error message once I select Paypal and th... Latest reply by Vivian860

I have added payout preference since a month, and still it shows pending. Can anyone please help me how to solve this issue. Latest reply by Nick

How can I send check in info to a Guest on the day of check in? Not actual check in info but more a reminder or inquiry? Specifically, I send an email in the late morning of the day of check in asking : " Hi (Guest), Just checking in. to see how your trav... Latest reply by Vivian860

I am new to Airbnb and have received a booking request for a month long booking beginning 2/3. It's a verified user with no reviews who states they were for a company who helps find housing for displaced families. They are asking for the actual address (I... Latest reply by Kay288

Hello. So I have a duplex property. The main house is a 3 bedroom 2 bath centralized air. The back house is a 2br 1 bath but with no centralized air but I do have 3 brand new window a/c 1 in each bedroom and 1 in the living room. I recently added 2 sma... Latest reply by Kia272

Hey there, how do you all go about gathering flyers or info to put into your homes for your guests? Is this something airbnb encourages hosts to do or do you do it on your own? I operate a social enterprise/recreational non profit and I am just looking fo... Latest reply by Anonymous

Hi guys, I've taken a guest into my spare room for 13 nights and his personal hygiene is appalling. He's only left the room once and hasn't opened the curtains since he checked in, and hasn't used the bathroom once since he checked in 5 days ago.I suspect... Latest reply by Colleen253

So...here it is again. Another weird guest problem. Guest stayed over the weekend. Brought 2 dogs. Very little communication during the stay. Sometimes you just have a feeling that something went wrong? That you aren't getting your 5 stars? Totally felt t... Latest reply by Stephanie365

Want to send an email to all my guests to show them new renovated listing. Is there a way to do this? as a group? I know I can send a link individually, but can I send to a group? thank you Latest reply by Helen3