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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

The customer service representative at AirBnb lied to me, saying they couldn’t try and change the date of the booking at the same price, even though they could of escalated the issue and tried to change the date. Another representative said on recording t... Latest reply by Helen3

Had a No show on a one night. Did not know they were not coming until later on into the night when they sent a message. How do you do a review for this situation? Latest reply by Joelle43

I'm taking my mother to New York for her 70th birthday and wanted to get us somewhere really special to stay. I found a penthouse in Manhattan and booked it, but upon further inspection (which I really should have done at the time) I can see the host has ... Latest reply by Breanna

I have been trying to get someone to correct this review so it will not be taken down and he will retaliate. I wanted some help with that. I have many witnesses.Here is what i should in my eyes and in other host eyes need to see. The truth.I have never ... Latest reply by Sarah2196

Hi, My mum has booked an Airbnb for next week for a family trip and added me to the itinerary. Unfortunately I can't seem to access it on web or on the app, I just get the message 'Sorry, we are not able to process this request.' Any idea why I can't acce... Latest reply by Helen3

Hello Airbnb Hosts! I hope you're all doing well. I wanted to start a discussion on a topic that many of us encounter but might not always have a clear solution for – hosting guests with special dietary requirements. We want all our guests to have a fanta... Latest reply by Helen3

I paid for 2 days accomodation, host approved, and 2 weeks before trip time, he told me that I can not come Latest reply by Mike-And-Jane0

What should you do if you encounter an unsuitable client? Latest reply by Helen3

Hello, I'm a renter. My issue is that neighbor of my rented unit is smoking. The neighbor smokes so much that my unit smells nasty. The neighbors apartment is half-step from mine and the smell goes through the doors. Also the smell comes from the ventilat... Latest reply by Anna14090

Hello everyone, My fiancé and I just became Airbnb host. We own a duplex and decided to Airbnb the other unit to help save up for our wedding. This weekend we had our second guest book (woo hoo) but the roll out has not been entirely great. Our first gues... Latest reply by Helen3