hóspede foi embora com uma das chaves

[Rodrigo710]

Boa tarde,

Um hóspede fez check-out hoje e deixou apenas um dos jogos de chave no lugar combinado. O outro jogo eles perderam ou levaram com eles. Ainda não me deram resposta sobre isso. Caso não me respondam, o que posso fazer a respeito? Por segurança, eu teria o custo de trocar a fechadura e fazer cópias da chave nova para ter um jogo extra e para a pessoa da limpeza. Será que posso acionar o seguro, algo assim?

[Annie1372 · Accepted solution]

@Rodrigo710 

 You wrote on the English speaking portion of the Community Center.

you have better chances to get answers if you copy your message in the portugese CC

[Rodrigo710]

Sorry, I didn't realize that. Thanks for the warning.

[Maria16256]

I want to find out how to get a refund on a scam.  I paid for a home that was already rented out.  I am NOT surprised about how savvy the scammer was, I just thought this was a safe place and will NEVER use Airbnb for any reason in the future due to this experience.

[Maria16256]

What I really don't like is that there is NO call center associated with Airbnb, not even an email to customer service for customer complaints or issues.  This to me seems like the company is hiding something.  It is a trust factor when you are unable to communicate with the company directly.  There should be someone somewhere in the world to discuss this issue with instead of going to an open forum such as this.  This is the MOST frustrating thing about this co

company.