late check in

[Shota28]

my guest didn’t arrive on time. I want you to know this because I don’t know what to do. Please help me. 

Thank you in common.

[Roberta2]

Hello @Shota28 

If a guest is late checking in, you should communicate with them via the airbnb App, so it is recorded.

You could give the guest a cut off time - he can not expect someone to stay up all night waiting for them.

Otherwise, cal airbnb 

Their numbers are here:

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/td-p/413245

[Shota28]

okey. thank you for support 🙂