Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi fellow host! I would like your input on a issue that seems to be very common and is a definite problem. I allow two animals max. I have a flat pet fee and a list of pet policies and rules I send out to each guest before their arrival. I do this to avoi... Latest reply by Gaby259

Hello . I’m a female super host.I have 5 start rate.I live with my dogs in the living room and I rent 1 bedroom in ny apartment. The last bookings I have hard timesometimes with the guest especially females; they acting nice to me , they want to be my f... Latest reply by Salma109

Where is the support from our partners (Airbnb) when it comes to handling bed bugs? This last Sunday my guest notified me at approximately 7:00 am she thought there were bed bugs in her bed. I was over at the property within the hour. Through my inspecti... Latest reply by Helen3

Hello Everyone! I'm still fairly new to hosting and I'm curious how many of you go about screening potential guest when they have no reviews and little profile information. I recently received a booking request from someone with no reviews and only a pho... Latest reply by Luke187

I am sure there are many other hosts like me who have experienced issues with getting guests to agree to an arrival time within the check in window. I have lost count of how many times guests have asked me to check in much earlier, and some times much lat... Latest reply by Huma0

Before Instant Book was changed last winter, I felt I had a pretty good handle of it. I turned on all of the extra security measures (verified identity and good reviews) and had a pre-booking message that outlined my rules, asked them their purpose of st... Latest reply by Huma0

Does Airbnb Verify ID on Guest prior to allowing them to book?I have a person who is attempting to book for 26 days and doesn't appear to have been Identified. He has not prior stays with Airbnb as a guest. My profile states not kid friendly and this pe... Latest reply by Andrea-and-Glenn0

I am a host and recently had a guest robbed of their valuable items in the middle of the night while they were asleep. My guest had left the door UNLOCKED and only realized their items were stolen the next morning. This person is asking me to file a claim... Latest reply by Rick4645

Unfortunately, I missed the timeline to leave a review. So, I decided to post it here to inform others and show some pictures we took and refute the allegations. You can also check my profile for the review she wrote, in which she has told untruths. ... Latest reply by Jenny

Hi, im looking to book a specific airbnb. When we went to book the place the price was at a normal range to other Airbnb’s in the area, unfortunately the owner said they were blocking all dates for a few weeks and would let us know when they would repost... Latest reply by Fred13