low rating guest

[Ashraf52]

Hello everybody
I am Ashraf  ** , and happy to join Airbnb community.

Do you have an experience with a law rating guest, because i already approved a host with low rating. What is your advice.
thanks 

**[Last name hidden due to privacy concerns - Community Center Guidelines]

[Helen3]

Why would you approve a guest with a low rating @Ashraf52 

Have you talked to the guest about their low ratings and seek assurance that whatever issues that occured that led to the low rating won't occur again?

[Ashraf52]

Hello Helen
Yes, I spoke to him and he promised me that he would maintain the property and the cleanliness of the apartment. But I would like advice if a person with a low rating requests a reservation repeatedly, should I reject him or what?

[James3741]

If you are not comfortable hosting a guest with a low rating despite their assurances, consider other alternatives, such as offering guidance on how they can improve their rating or suggesting they book with another host.

[Mar125]

@Ashraf52 

depending on what the low rating is about. 

I wouldn’t accept low rating guest if the rating says “drugs, late check out, party, or picky”. I don’t mind a little dirtier or messier since we hire professional cleaners. 

You can collect deposit and tell the guest his deposit will have to be charged if he messed up.

[Paula]

Hi @Ashraf52 I'm curious to know how everything went with this guest. Hopefully, the advice given by our Hosts was helpful in making the decision.

Keep us posted.

[Ashraf52]

Hi Paula 

the guest will check out 30 September. I will inform you what happens when I inspect the apartment. 
Thanks Paula