How can I upload arrival instructions ?

Yoyo14
Level 1
null

How can I upload arrival instructions ?

I would like to upload arrival instructions with pictures which AirBnb would automatically send to guests who booked but I cannot find how.

 

How can I do ?

 

I only see house manual but there seem to be no possibility to upload photos nor full document with my own layout.

 

Thanks for your help.

 

3 Replies 3
Gillian166
Level 10
Hay Valley, Australia

@Yoyo14  you can do this, but ONLY in the app on your phone. 🙂  they don't send it, but they tell the guest where to find and, and I tell the guest - TWO times, to have the phone app installed, but that at least 50% of my guests get lost or park in the wrong spot..... you can't force people to read or follow instructions! But, we can do as much as we can to make it fool-proof. 

you can add photos with step by step instructions, here's a sample of mine:
IMG_3032.jpggravel drive.jpgnwparking.jpg

Sybe
Online Community Manager
Online Community Manager
London, United Kingdom

Hi @Yoyo14 ! 😃

 

You might be able to use scheduled messages for this. You can find more about scheduled messages and how to create them here: https://www.airbnb.com/help/article/2897

 


Can’t find what you’re searching for?
Click start a conversation to ask the Airbnb Community! 


Gillian166
Level 10
Hay Valley, Australia

@Sybe  you can't put pics in scheduled messages AFAIK. 
you might mean this link, https://www.airbnb.com.au/help/article/1926

but that doesn't help you with the phone app arrival instructions. 
I actually couldn't find anything in the Resource Centre that links to the phone app option. 

Explore Resource Center articles

Making your home ready for guests
Tips from Airbnb plus hosts: How to add thoughtful touches
Supporting guests during their stay