Earlier this year, we announced that hosts will soon be required to provide a specific set of amenities in each listing that we consider “essential” to a comfortable stay.
Since then, we heard it was impacting some hosts’ ability to host successfull...
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When we introduced Group Payments, we were trying to create a simple way for guests to split booking costs when traveling in a group. This arrangement meant the person organizing the trip wouldn’t have to pay all of the money up front, and hosts would ...
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February 7, 2019
Hi everyone,Congratulations to all of you who achieved or maintained your Superhost status in the January assessment. It’s an awesome accomplishment. Thank you for continuing to set a wonderful standard for hospitality in our community....
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You asked: You're constantly pushing me to lower my price—why? Who are you comparing me to?
This was a top-voted question that we answered at the July 2018 Host Q&A, and it comes up often, so we’ve captured the answer as well as some updates for you ...
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If you’re feeling a dose of deja vu whenever you open a message from a guest, you’re not alone. There are some topics hosts are asked about again and again, such as exceptions for pets, wi-fi codes, directions, best places to eat, and more. Well, there...
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During this busy holiday travel season, we know that protecting your home and guests is important to you. Here are three things you can do now:
Make sure you have working smoke and carbon monoxide (CO) detectors. Check your home to see if you already h...
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You asked: Can Airbnb make it easier to contact customer service?
You’ve raised this important question at each Global Host Q&A, and we hear you loud and clear. Easy access to support when you need it, with quick and straightforward resolutions, is impo...
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From safety tips to product updates, the most popular stories from the past year continue to be helpful today. Check out all 10 articles.
Meet Els, an Open Homes host in Rome
Els, of Belgium, wanted to pay forward the hospitality she received when s...
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Hurricane Michael is predicted to hit the southeastern U.S. coast, including the Florida panhandle and parts of Alabama and Georgia, on Wednesday, October 10. Many residents are evacuating to safer areas and could be displaced for some time, if the sto...
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We’ve noticed some discussion lately about the discounted Nest products for Superhosts. To make it easier to understand who’s eligible and which products are discounted, we created an FAQ over on the Help Center.
Click here to go to the FAQ. If you have...
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