Is there a bug with Filters?

Is there a bug with Filters?

I have "Waterfront" and "Beachfront" selected on my listing details/amenities... but when I search AirBnb stays with either of these filters, my listing does not show up.  When I remove the filters, my listing appears.  Why doesn't my listing appear with the filter selected?  Or is there a customer support number or email I can ask?

5 Replies 5
Fred13
Level 10
Placencia, Belize

Does anyone else who includes 'Beachfront' or 'Waterfront' in their listing show up?

Hi; yes, other listings with Waterfront in their amenities show up when Waterfront is selected in the search filter.

Nick
Former Community Manager
Former Community Manager
London, United Kingdom

Hi @Nathalie1496 you can try contacting Airbnb from here, or report the issue by filling in this form.

 

Hope this helps

 

Diane1151
Level 1
Clemmons, NC

I just noticed my listing is having the same problem. I have Waterfront amenity selected, however if I search with Waterfront selected as a search filter, other properties show but mine does not. I opened a case and they are not helpful. Now that I see this post, I'm not confident there will be a fix anytime soon. 

Breathebnb0
Level 2
Prince Edward, Canada

Hello @Diane1151 we have also had this issue for over a year. No help from support. Dodging answers.
https://community.withairbnb.com/t5/Hosting/Waterfront-Amenity-keeps-turning-off/m-p/1665294