Using Roku tv

[Eunice235]

We will be having our first guest next week! Should Roku be set on guest  service mode or leave as is

[Angela3989]

@Eunice235  Hello! I LOVE guest mode on Roku TV. So convenient. I have the living room TV on guest mode, while in the bedrooms we have a guest login for the TV and setup a guest Netflix account so that we can provide it as a complimentary service. Best of luck!

[Eunice235]

Thanks it was helpful 

[Emilie]

Hi @Eunice235, 

That's very exciting, I'd love to hear how that first booking goes!

It's great that @Angela3989's experience was already so helpful. I wanted to tag in  @John5097, @Karen114 and @Bettye6, as I believe they also have Roku set up in their listings. Do you have any more insights to share with Eunice?

Thanks everyone. 🙂

[Karen114]

We do use Guest mode however I  am reading in a lot of peer groups that the Roku and guest mode has been having some  bugs, due to a software update on Rokus end.  The TV will turn off and on and log them out and make them log in again.  I haven't heard anythhing from my guests as of yet so hopefully it has been resolved. 

My issue is despite it being in guest mode they can download the Spectrum app and make purchases.  This happens several times per year and there's nothing I can do about it according to Spectrum and Roku because we just have streaming and no cable box which can be locked for purchases,  I  just have to call and cancel what they ordered. 😑

[Angela3989]

@Karen114 You can set purchases to be restricted via settings in the TV. All purchases then require a password even when in guest mode. Give it a try!

[Karen114]

@Angela3989  Thank you!  I was told by Spectrum because I don't have a cable box, just the wifi feature it's not possible to do unless I have a cable box or some other type of equipment.  Will take another look though.

[Angela3989]

@Karen114 Interesting! I also have Spectrum and do not have any cable box etc. This is a setting on the TV itself. Has nothing to do w Spectrum. There's a guest there now or I'd look it up for you where the setting is. I believe it might be under Parental Controls? Check that. 

[Karen114]

Thank you @Angela3989 .  Yes I have a pin on Roku.  This just happened again the other day,  however.... when I got the email from Spectrum stating there were services added to my account, there was a check box to click to confirm.  So that is a good thing and my service was not changed at least as far as I know. I had so many go rounds with Spectrum over this.  I have 7 units all with their own accounts and told them it was ridiculous that a guest could just randomly purchase and they need to button it up. Maybe they took my advice 😁