Set different cancellation policies for specific check-in days

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Set different cancellation policies for specific check-in days

You asked, Airbnb answered! Soon youโ€™ll be able to set different cancellation policies for specific check-in daysโ€”like holidays or off-peak seasons. For example, you might offer a more flexible cancellation policy during slower months to help attract guests, while keeping your standard policy during peak season. 

 

Dynamic cancellation policies will be available to a limited number of home hosts starting in November, with broader availability expected in early 2026. 

 

Are you planning to vary your cancellation policy? How will you use dynamic cancellation? 


To learn more about the latest Airbnb upgrades to help you manage and grow your businessโ€”including video messages and an updated earnings dashboardโ€”visit the Resource Center.

43 Replies 43
Emilie
Community Manager
Community Manager
London, United Kingdom

That's wonderful @Joelle43, I bet it will come in handy for the Festival de Cannes indeed -and all the other great events I'm not familiar with locally too!

 

How much further in advance do you think you might open up your calendar now?

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Merci de jeter un oeil aux Principes du Community Center/ Please follow the Community Guidelines

I would definitely leverage the option to put a less strict policy on my listing for the non high season which equals approx. 8 months for my listing.  I believe more people will book knowing they have the cancel option and many won't cancel.

Emilie
Community Manager
Community Manager
London, United Kingdom

I'm happy to hear you are going to put this to use as soon as it's available, @Ed-and-Keith0 ๐Ÿ™‚ Are those 8 months usually more slow to fill up?

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Merci de jeter un oeil aux Principes du Community Center/ Please follow the Community Guidelines

Yes - many of those months are considered off season however people still do occasionally book and I think with this added flexibility more folks may book.

 

Emilie
Community Manager
Community Manager
London, United Kingdom

Fingers crossed for you, @Ed-and-Keith0 - you'll have to let us know afterwards how much of an impact its had, if you get a chance ๐Ÿ™‚

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Merci de jeter un oeil aux Principes du Community Center/ Please follow the Community Guidelines

Jason114
Level 8
Washington, DC

I'm happy to hear about this update. This feature makes a lot of sense since guest booking behavior can vary so much between peak and off-peak seasons. Having the flexibility to adjust cancellation policies around holidays or high-demand periods should help balance occupancy and protect revenue during busier times. Great move!

Emilie
Community Manager
Community Manager
London, United Kingdom

It sounds positive all around, @Jason114 ๐Ÿ™‚ Which time of the year do you experience the highest demand in your area?

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Merci de jeter un oeil aux Principes du Community Center/ Please follow the Community Guidelines

Andy2918
Level 2
Isle of Man

 

I see this as a meaningful advantage for the host and I am Sur ethat it will be welcomed the host community. It's good to see ABB playing catch-up with other platforms.

 

What is still question or me is when will the ability for a host to view the expected revenue from a series of (or a single) selected date(s) in the calendar. It was previously available and now ABBN confirm that it is gone.  

Ivan2461
Level 2
Zagreb, Croatia

Really looking forward to this - Iโ€™ve been hoping for something like it for a long time. Weโ€™re in a very seasonal market, hosting 8 and 10 guests per house, and most bookings come 6+ months in advance. Thatโ€™s why weโ€™ve had to use a strict cancellation policy so far - once someone cancels last minute, itโ€™s almost impossible to rebook.

Now with this new option, Iโ€™ll definitely loosen up our policy during the off-peak months and see how it goes. Weโ€™re using Lodgify as our channel manager and PMS - will this new Dynamic Cancellation Policy be possible to set through Lodgify as well?

Jim1897
Level 2
Seattle, WA

Yes, more restrictive policy on holiday wknds to reduce โ€œholdingโ€ a booking during high demand periods.

Katha583
Level 2
Quartz Hill, CA

Absolutely, I plan to use the dynamic cancellation policy for peak periods (Christmas, New Year's and President's Day). We are fast approaching our peak period so the sooner this is implemented the better for me.

Zoraia0
Level 3
Fortaleza, Brazil

Maravilha! UFA ๐Ÿคฉ๐Ÿ™ #

Zoraia r
Francisco-Jesรบs0
Level 2
Sanlรบcar de Barrameda, Spain

Hola, yo hice esa sugerencia me parece genial y muy importante, es muy importante para mi poder configurar la politica de cancelaciรณn segรบn las fechas. Pero ahora tengo un problema, recibรญ un mail el dรญa 3 de Julio, preguntando si querรญa mantener mi opciรณn de cancelaciรณn estricta, yo contestรฉ que si, ya que es muy importante para mi, sobre todo en temporada de verano, tener una polรญtica de cancelaciรณn estricta, sin embargo, Airbnb, de forma unilateral y en contra de mi solicitud, me ha quitado la opciรณn de poder configurar mi anuncio, con polรญtica de cancelaciรณn estricta, sinceramente esto me perjudica mucho y me siento muy defraudado, tengo 57 evaluaciones 5 estrellas, siempre estoy atento a la mejor configuraciรณn para mi anuncio y trabajo mucho en ello, pero a cambio he recibido esto, es injusto que ya no pueda configurar mi anuncio incluyendo normas de cancelaciรณn estricta, ya que en temporada alta, si alguien me cancela un mes antes, en mi ciudad, me veo obligado a bajar el precio del anuncio, o incluso a no alquilar, ya que la demanda mayor se produce con mucho tiempo de antelaciรณn, agradecerรญa que me ofrecieran una soluciรณn? Saben donde puedo consultar mi actividad, para ver el dรญa en que enviรฉ la solicitud, donde yo pedรญa que se mantubiera mi pรณlitica de cancelaciรณn estricta? ยฟComo puedo conseguir que volvรกis a incluir esa polรญtica en mi configuraciรณn? Gracias por su ayuda.

Lana1324
Level 2
Perth, Australia

I love this. I would definitely choose to do this. After having a last-minute cancellation Christmas last year, I felt the need to change my cancellation policy to be Super Strict. 

 

I don't want to have a Super Strict policy all the time, and people who have cancelled within a reasonable time frame have been given a full refund. 

 

So, it would be nice to have an option to use two different types of cancellation policies.

 

Lana

Preston Beach Escape

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