You asked, Airbnb answered! Soon youโll be able to set diffe...
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You asked, Airbnb answered! Soon youโll be able to set different cancellation policies for specific check-in daysโlike holida...
Latest reply
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You asked, Airbnb answered! Soon youโll be able to set different cancellation policies for specific check-in daysโlike holidays or off-peak seasons. For example, you might offer a more flexible cancellation policy during slower months to help attract guests, while keeping your standard policy during peak season.
Dynamic cancellation policies will be available to a limited number of home hosts starting in November, with broader availability expected in early 2026.
Are you planning to vary your cancellation policy? How will you use dynamic cancellation?
To learn more about the latest Airbnb upgrades to help you manage and grow your businessโincluding video messages and an updated earnings dashboardโvisit the Resource Center.
That's wonderful @Joelle43, I bet it will come in handy for the Festival de Cannes indeed -and all the other great events I'm not familiar with locally too!
How much further in advance do you think you might open up your calendar now?
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Merci de jeter un oeil aux Principes du Community Center/ Please follow the Community Guidelines
I would definitely leverage the option to put a less strict policy on my listing for the non high season which equals approx. 8 months for my listing. I believe more people will book knowing they have the cancel option and many won't cancel.
I'm happy to hear you are going to put this to use as soon as it's available, @Ed-and-Keith0 ๐ Are those 8 months usually more slow to fill up?
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Merci de jeter un oeil aux Principes du Community Center/ Please follow the Community Guidelines
Yes - many of those months are considered off season however people still do occasionally book and I think with this added flexibility more folks may book.
Fingers crossed for you, @Ed-and-Keith0 - you'll have to let us know afterwards how much of an impact its had, if you get a chance ๐
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Merci de jeter un oeil aux Principes du Community Center/ Please follow the Community Guidelines
I'm happy to hear about this update. This feature makes a lot of sense since guest booking behavior can vary so much between peak and off-peak seasons. Having the flexibility to adjust cancellation policies around holidays or high-demand periods should help balance occupancy and protect revenue during busier times. Great move!
It sounds positive all around, @Jason114 ๐ Which time of the year do you experience the highest demand in your area?
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Merci de jeter un oeil aux Principes du Community Center/ Please follow the Community Guidelines
I see this as a meaningful advantage for the host and I am Sur ethat it will be welcomed the host community. It's good to see ABB playing catch-up with other platforms.
What is still question or me is when will the ability for a host to view the expected revenue from a series of (or a single) selected date(s) in the calendar. It was previously available and now ABBN confirm that it is gone.
Really looking forward to this - Iโve been hoping for something like it for a long time. Weโre in a very seasonal market, hosting 8 and 10 guests per house, and most bookings come 6+ months in advance. Thatโs why weโve had to use a strict cancellation policy so far - once someone cancels last minute, itโs almost impossible to rebook.
Now with this new option, Iโll definitely loosen up our policy during the off-peak months and see how it goes. Weโre using Lodgify as our channel manager and PMS - will this new Dynamic Cancellation Policy be possible to set through Lodgify as well?
Yes, more restrictive policy on holiday wknds to reduce โholdingโ a booking during high demand periods.
Absolutely, I plan to use the dynamic cancellation policy for peak periods (Christmas, New Year's and President's Day). We are fast approaching our peak period so the sooner this is implemented the better for me.
Maravilha! UFA ๐คฉ๐ #
Hola, yo hice esa sugerencia me parece genial y muy importante, es muy importante para mi poder configurar la politica de cancelaciรณn segรบn las fechas. Pero ahora tengo un problema, recibรญ un mail el dรญa 3 de Julio, preguntando si querรญa mantener mi opciรณn de cancelaciรณn estricta, yo contestรฉ que si, ya que es muy importante para mi, sobre todo en temporada de verano, tener una polรญtica de cancelaciรณn estricta, sin embargo, Airbnb, de forma unilateral y en contra de mi solicitud, me ha quitado la opciรณn de poder configurar mi anuncio, con polรญtica de cancelaciรณn estricta, sinceramente esto me perjudica mucho y me siento muy defraudado, tengo 57 evaluaciones 5 estrellas, siempre estoy atento a la mejor configuraciรณn para mi anuncio y trabajo mucho en ello, pero a cambio he recibido esto, es injusto que ya no pueda configurar mi anuncio incluyendo normas de cancelaciรณn estricta, ya que en temporada alta, si alguien me cancela un mes antes, en mi ciudad, me veo obligado a bajar el precio del anuncio, o incluso a no alquilar, ya que la demanda mayor se produce con mucho tiempo de antelaciรณn, agradecerรญa que me ofrecieran una soluciรณn? Saben donde puedo consultar mi actividad, para ver el dรญa en que enviรฉ la solicitud, donde yo pedรญa que se mantubiera mi pรณlitica de cancelaciรณn estricta? ยฟComo puedo conseguir que volvรกis a incluir esa polรญtica en mi configuraciรณn? Gracias por su ayuda.
[Translation added by Community Manager]
Hello, I made that suggestion, and I think it's great and very important. It's crucial for me to be able to configure the cancellation policy according to the dates. But now I have a problem. I received an email on July 3rd asking if I wanted to keep my strict cancellation option. I replied that I did, as it's very important for me, especially during the summer season, to have a strict cancellation policy. However, Airbnb, unilaterally and against my request, has removed the option to configure my listing with a strict cancellation policy. Honestly, this is very detrimental to me, and I feel very disappointed. I have 57 five-star reviews, I always pay attention to the best settings for my listing, and I work hard on it, but in return, this is what I've received. It's unfair that I can no longer configure my listing with strict cancellation rules, because during peak season, if someone cancels a month in advance in my city, I'm forced to lower the price of the listing or even not rent it out, since the highest demand occurs well in advance. I would appreciate it if you could offer me a solution. Do you know where I can check my activity to see the day I submitted the request to maintain my strict cancellation policy? How can I get you to reinstate that policy in my settings? Thank you for your help.
Hi @Francisco-Jesรบs0 , thank you so much for sharing this! Iโll send you a direct message soon to gather a bit more information.
Regards,
[Google translation]
Hola @Francisco-Jesรบs0, ยกmuchas gracias por compartir! Te enviarรฉ un mensaje privado pronto para obtener mรกs informaciรณn.
Saludos cordiales,
Please note that even those Hosts who were able to keep the strict cancellation policy by opting out, were not aware that Airbnb actually changed the Strict Cancellation policy criteria (made it more favorable for guests):
Old Strict
New Strict
See this thread:
Airbnb Cancellation Policies
https://www.airbnb.com/help/article/475