I read these posts routinely and get a bad feeling... I am never going to say yeah yeah we know they de-list perfectly good hosts for no good reason get over it. I want it posted and exposed. I think it needs to be protested EVERY time.
@Hayley153 @Sonia411 this is sad to say but I hope you are focusing efforts on getting business through platforms that make more sense. Have you tried the competing sites? I am not going to name them because I do not want this removed but all major competitors offer not only free listings but even assistance getting onboarded. It takes less than one hour to get listed if you have your photos etc ready.
The Airbnb platform is making no sense doing this to good hosts.
I have over 6k reviews which is actually less than 1/4 of my guests through this platform alone. I am very much saturated in this business and I do use other platforms but this is 1/3ish of my bookings and at least 3/4 of my problems. This week I had about a dozen weird guest problems including one where the girl said she could not figure out how to get enough water to the shower head... and by the time I was replying to her I got a call from Airbnb 800 number telling me I would not get paid for this reservation because it was a host violation.... and they unilaterally altered her booking to reflect she was gone before she was even gone... she ignored me when I asked her to confirm she was at least packed up and checked out. I asked twice over 2 hours trying to confirm she was gone and she gave me radio silence. When I went there the shower was the same as it has been for 3 years. Just low pressure. In an antique relic apartment that is advertised as having amenity limitations with original plumbing fixtures. It was the first house in Savannah to have electricity.... and has its original plumbing well over 130 years old with some retrofitted fixtures but definitely not like a modern hotel unit.
I quickly got an email notice from Airbnb scolding me, saying this was noted on my account as a host violation and could result in suspension... also stating I could reply if I needed further help but actually locking me out from replying. Just a one sided message. And money taken, violating my cancelation policy.
This listing was one of very few units I had exclusively on Airbnb at this point.. because when I first started using the system I felt their listing format allowed more of a unique listing type. I mean if you can offer a tent or a yurt or a tree house then why not a historic relic apartment with low water pressure? But apparently we are all being held to some unknown standard now where any guest complaint is taken as gospel and our side of the story is not even requested. Agents do not compare listing descriptions to guest complaints... there is no logic to that
