Experiences Map View

[Andrew3738]

Not sure if this is the correct place to post this, but I can't find a way to report a bug to Airbnb.

When browsing experiences on both the app and the website, we no longer see a map view with pins for the locations of the experiences. This feels like a bug because it is now extremely hard to pick experiences that are in the correct location. We're currently trying to book, but we keep running into listings that are several towns over from where we are staying. The only way to know is if the experience title happens to include the city name, or if we click into the experience listing and scroll down to the map view on the listing.

Has anyone else run into this issue, and is there a way I can provide feedback to Airbnb about this?

[Helen3]

Yes contact Airbnb Customer Services @Andrew3738 

[Rebecca]

Hello @Andrew3738 👋

Sorry to hear you're having issues with the Experience map! I wondered if you could follow these troubleshooting steps please: 

• Log out (on all affected devices/browsers)
• Close all browser windows/tabs (on all affected devices/browsers)
• Open ONE new window (on all affected devices/browsers)
• Clear cache and cookies and browser history (on all affected devices/browsers)
• Delete & re-install app (if applicable)
• Log in with email associated with your Airbnb account

Let me know how you get on. If the problem persists, please reply with a screenshot and I can share the issue with the relevant team.