Have you added quiet hours in your listing description?

[Rebecca]

Hello hosts!

I hope you're all having a fantastic day! I wanted to bring up a topic that can really enhance our guests' experience: quiet hours.

Have you added quiet hours in your listing description?

Setting quiet hours can be a thoughtful way to ensure everyone has a peaceful stay, especially for those who may be looking to unwind or catch some much-needed rest. It's a simple yet effective way to show your guests that you care about their comfort.

I'd love to hear your thoughts and experiences! How have you approached this in your listings?

Looking forward to your insights! 😊

[Zheng49]

Yes, I have added quiet hours to my listing.

But of course, adding quiet hours to my listing is the easy part, and actually ENFORCING the quiet hours is the hard part. (Especially  given what we now know about how hard it is to remove a retaliatory review)

For me, my current quiet hours are from 9PM to 7AM, but I don't actually start to enforce it until 11PM or slightly earlier, depending on the situation. 

The way I enforce this is I usually just send them a message via the Airbnb app (for record keeping purposes). 

[Rebecca]

That's a really great point about enforcing the quiet hours @Zheng49. Do you find that the guests are usually quite receptive to these messages? I like that you have some flexibility before you actually enforce. 

Do you have these times to respect the neighbours to your listing? 

As a guest, I've often used Airbnb for attending weddings or events and the quiet hours are always something I've considered as the events usually surpass midnight and I wouldn't want to disturb the hosts or neighbours by coming in late. 

[Greystone0]

Hi @Rebecca ,

Perhaps not the spirit of your topic but we have designated 'quiet hours' as part of our community regulations/noise ordinances.  The local noise ordinances are enforceable by local enforcement agency (police, fire, permit authority).

Our community quiet hours are 9pm - 7am. This info is part of our permit and we are obligated to let guests  know about this (and all the other permit restrictions). 

In our case, while we take hosting and hospitality seriously, our first obligation is to be good neighbor and community member.  And adhering to the quiet hours to the best of our ability is important to us. Imagine if you had to put up with a different group of noisy neighbors every weekend! It would drive you nuts.

In reality, we haven't had to enforce the noise issue and our marketing and messaging seem to do the trick in attracting guests who aren't likely to be an issue.

[Rebecca]

I think that's a fantastic way to look at it @Greystone0 - your community will no doubt thank you for it and you sound like a wonderful neighbour! 😊

It would be interesting to hear more about how you highlight the community quiet hours through your messaging and marketing. Is there anything in particular that really works for you? 

[Helen427]

@Greystone0 

We have Legislation in place in New Zealand to in regards to Quiet hours, they have been between 11 pm to 7 AM to the best of my Knowledge for over 100 years and come under Quiet Enjoyment provisions.

It makes sense to have them also so nature can have Quiet Enjoyment in life too!

Yes we have Quiet hours in our listing and we were delighted when after discussions here in the Community Centre some years ago that it became an option for us.

@Rebecca 

Do you have Bylaws or wider governance legislation around Quiet Hours?

[Rebecca]

I just did some research and in the UK, "quiet hours" generally refer to the period from 11:00 PM to 7:00 AM when noise levels are expected to be lower to minimise disruption to residents. This is usually enforced by local councils and police. 🤗

[Laëtitia-Stephy0]

Hi @Rebecca,  Hi Friends, 

Yes,

I have added quiet hours to my listing a few years ago.

We live in a quiet village so i ask my guests to respect this particularity during their stay at home from midnight to 6 am.

They all respect this point, i have no problem with the neighborhood too. 

And you?

[Rebecca]

It's lovely to read that the quiet hours are in place for you and for your neighbourhood @Laëtitia-Stephy0 and that it doesn't cause problems for your neighbours 😍 

Do you do anything in particular to highlight the quiet hours to guests? 

Thank you so much for sharing! 

[Laëtitia-Stephy0]

Dear fellow hosts,

Dear @Rebecca 

to emphasize the hours of silence for the guests I include them in my internal rules on Airbnb.

I have edited these rules and they are available in each of the rooms.

The title of my advert states: "private room, quiet, ten minutes from Carcassonne"

Using the vocabulary "quiet" gives a clear element of context that allows travellers to know what to expect.

In my neighbourhood we are very attached to this climate of tranquility, we do our utmost to preserve it. We are also lucky to have neighbourhood rules to regulate noisy activities: mowing the lawn, doing maintenance work.

We explain to travellers the virtue of this setting that guarantees them a pleasant quality of holiday and they respect it in their own interest 😉

[Fatima645]

Yes! My building is very particular about quiet hours. So I definitely added those in. It helps the guest when booking the place. I also have a no-party rule at my location. 

My city has quiet hours from 11pm - 7am so that's the rule for my building as well. If someone doesn't follow this rule,  anyone from the building who finds the guests loud is allowed to call the cops and complain so they will be in trouble themselves. 

I talk to my guests before I accept their request so I try to make sure they have read the rules and are okay to follow them. 

I have received requests close to the new year and specifically to party so I just decline. 

[Rebecca]

That sounds like a great approach to ensure a peaceful environment for everyone @Fatima645! How do you usually communicate these rules to your guests? Do you have any tips for making sure they understand and respect them?

[Fatima645]

@Rebecca I communicate and confirm with them before accepting their request, and that's usually been enough. 
We can never be 100% sure that the guests will follow rules, so we can do our best by reading their reviews from other places that they've stayed at, and communicating with them. 

[Joe771]

@Rebecca Yes, we add quiet hours to our listings, confirmation letters, digital guidebooks and automated text messages to the guests throughout the stay. One of our listings it is required by the city to have it posted in the house as you walk in. I added it to our messaging so there is no reason for the guest not to know about the houses. 

I enforce it via communication through the app so there is record of it.

[Rebecca]

It's great to hear how thoroughly you communicate the quiet hours to your guests @Joe771. It sounds like you're doing a fantastic job of ensuring everyone is on the same page!

What does the poster look like in the listing? Do you think it would be worth having it in your other listings too, or do they manage okay with your current strategy?