Help me get our listings fixed

[Jim448]

It's been two weeks, 14 days, since AirBnB broke our listings -- mine and others in our neighborhood up here in Vermont. When potential guests click the "Reserve" button, they get a blank page with three dancing dots of doom instead of the normal "Confirm and Pay" page. So no one has been able to book. My daily contacts with Superhost support have wasted hours of my time and have not fixed the problem. Can any of you advise me on how to get AirBnB to fix the glitch that they have caused? - Jim** Crossett Hill Lodge, Vermont

**[Sensitive information removed in line with the Community Center Guidelines]

[Rebecca]

Hi @Jim448 👋

Sorry to hear your recent reservation issues. Have you managed to get this sorted. Could I ask you to run the basic trouble shooting steps for me please? 

• Log out (on all affected devices/browsers)
• Close all browser windows/tabs (on all affected devices/browsers)
• Open ONE new window (on all affected devices/browsers)
• Clear cache and cookies and browser history (on all affected devices/browsers)
• Delete & re-install app (if applicable)
• Log in with email associated with your Airbnb account

[Jim448]

Rebecca, I have tried all these, and so have my potential guests, and none have succeeded. The problem is in AirBnB's software, not in mine of my guests'. Both I and several potential guests notified customer support of the problem on July 18. At first they denied they had a problem; when they finally admitted that the technical folks had created a bug that affected my listings and others similarly situated, they shunted us from one agent to another, and then tried to close the case without fixing it. Still today, 18 days later, guests cannot book my listing. Try it yourself at https://www.airbnb.com/rooms/18007174

[Joelle43]

Hello @Jim448 @Rebecca 

You're right!! I tried to reserve your lovely place having put in dates in the calendar and I get those three dancing dots on a blank page and that's it😱

It's been two weeks like this?  No wonder you're frustrated.

Fingers crossed this bug gets sorted very soon

Joëlle

[Rebecca]

Hi @Jim448 and @Joelle43 👋

How super frustrating. I have taken a screen recording of this happening and sent it over to the Airbnb bug exterminators. Hopefully they will be able to fix this asap. 

@Jim448 as you have spoken to Airbnb Support previously, would you be able to pop me a direct message with your reference number please so I can add it to the ticket. 

Thanks so much and fingers crossed! 🤞

[Jim448]

Rebecca, thank you for your concern. Here is a message I received this morning from AirBnB support, for your information: "Hello Jim,

Thanks a lot for the Response!

I understand that it is a loss for you, but it is an equal loss for Airbnb as well.

I would like to answer you the following statements -

1 - We are already in touch with them and advised them to get the issue fixed.

2- I am sorry, but the team will not be able to contact you for the concern.

3 -You can add any description that you wish for but it should go with the policy of the platform.

I would like to let you know that this might take time, and we do not have a specific time frame for the issue to get resolved.

Best Regards,
Jeshu"

(I have many messages back and forth with more than 12 different support agents over 19 days now, but none of them refer to a reference number. Jeshu is the most patient of them all.)

[Zheng49]

I can confirm that I also get the 3 dancing dots when I try to reserve.