Review

[Maderson0]

1) I would really like some help in this area. I would like to know if a person brings an extra people that is not listed on the booking then is this breaking the house rules? 

2) can a person infer that your place is dirty if they have not even seen your place?? 

3) am I obligated to take a extra person if they are not on the original booking??? And if I don’t am I penalized for it??? 

[Helen3]

1. Yes you can charge for the extra person (if you have per person charges on your listing ) or not accept them 

2. Difficult to answer without any context 

@Maderson0 

[Bob297]

@Maderson0 
1) You can only charge extra if you rent per person (I rent per villa)
2) no they cant. And your reviews give no indication of that
3) you are not obligated to take the extra person. But if it does not exceed the capacity, why would you not take them

[Kitty-and-Creek0 · Accepted solution]

@Maderson0 

You have good questions. #1 and #3 are abut your house rules. Do you have in your rules to not allow extra persons not on the reservation to visit or to stay? That makes all the difference. 

House Rules are so important, and so is making sure the guests understand and agree to them, in advance. 

[Paula]

Hi @Maderson0, I just came across your post and noticed some suggestions from our Host. Please let us know when you get a chance to read them 😊

[Claire1841]

I am considering coming off Air B and B and escalating to the CEO.

I am a super host with many years experience .

Recently I had clients arrive and They Had Not Read my home description that was Clear & I can factually prove it.

However they left  very negative reviews  ,  

1 "Messy Kitchen "  this I sort of scope and  placed reviews on my personal space that is not included in their booking or they have access too.  This breaks  Air B and B policy under " irrelevant " and Air b nd B are not taking this down or addressing the issue.

 2. My description is very clear , I never had anyone else not understand my description

So what can we hosts do to  ask Air B and B to stop this unfair reviews

Claire super hosts