Trip-length restriction not being removed

[William2070]

My calendar previously contained a 90-day trip length requirement for our peak season.  I have since reduced that trip length requirement to 28-day.  There are now no listed 90-day restrictions.  However, my calendar is still restricting an entire month with that 90-day trip length.

I have removed all restrictions and re-entered from scratch.  I cleared browser cache and re-entered the site.  The restriction still remains. 

I worked on it a month ago, and got the restriction down to only screwing up on only 2 days still having that 90-day res friction.  Now it’s back to affecting the entire month.

Help!!

[Joan2709]

Found another message thread about problems with trip length & custom trip lengths. If you are using the new summer 2023 release, there is a bug that doesn't allow you to override your settings that were set in the previous software. The only way the host got it corrected was by contacting customer service and they were able to delete the old settings.  I would contact customer service regarding the issue.

https://community.withairbnb.com/t5/Ask-about-your-listing/Trip-duration-bug-in-new-version/m-p/1784...

[William2070]

Thanks for the info.  I suspected there was a straggler record from the previous release in this database.  I contacted support, closed the ticket, and never fixed the issue

[Joan2709]

Hmmm...Per the previous thread, Rama263 said he had to make several calls to CS before they located where the issue was and removed the previous rules. He notes you have to give them individual dates in order to remove the previous rules for those specific dates. They can't see a "list" of your previous rules. Perhaps you did give them the specific dates?

Rama263

Level 2

England, United Kingdom

Hi @Ersin15 . After few unhelpful calls the customer service accessed somewhere and found the rules and removed them. Apparently I had no access to view these old rules after update. So yes it was a bug. Give customer service a call. Please note you have to give them individual dates and then they can click and see what rules are set for that date. They can not see a list of old rules. 

[William2070]

Thanks Rama

Yes, my first call to CS was less than helpful.  They even blamed a sync calendar to Vxxx.

I am awaiting a response to my 2nd escalation of this issue to them.  Thanks to yours and Joan's responses, I specifically added that information in my ticket.

Thanks Again!!!!

[Bhumika]

Hi @William2070 ,

Did you hear back from support and get some information about it?

[William2070 · Accepted solution]

I did.

the solution is to enable the hosting tools, and create a new custom length-of-stay for the dates in question.  This will override the previous settings that were left “stranded” from before the release.  These rules with this issue were created in the prior release, but were not modifiable in the new release.

[Bhumika]

Hi @William2070 ,

Thank you so much for coming back and giving this tip.

This is a useful piece of information that many Hosts will be able to benefit from!