change of cancellation policies by Airbnb

[Luca2179]

Good morning, On 14 March 2023, an Airbnb employee helped me change the location coordinates of the flat, the position was corrected by a few hundred metres.

On the same day the Airbnb employee changed my cancellation policies from strict 60 to flexible without my request or consent. I realised this change a month later, in this month I received many flexible cancellation bookings and now I don't know how to handle the situation. I am sure that this change was made by an Airbnb employee as the action appears in the activity section with the name of the person who made it. I tried contacting support but got no useful feedback

Thank you Luca

[Fred13]

If not mistaken Super Strict 60 is by invitation only and I am under the impression Airbnb would like to phase out of it. Some hosts are 'grand-fathered' in with this policy (like me since 2014). It may have been a mistake in your case and they corrected it without warning you.

[Luca2179]

Thank you for your reply! yes I too believe it was an error on the platform. The problem is that I now have bookings with flexible cancellation which are impossible for me to handle. I tried to contact the support team but they couldn't find a solution for me

[Fred13]

Oooh, it changed the cancellation policy for existing reservations. No good.

[Bhumika]

Hey @Luca2179 ,

Just wanted to let you know that I have raised it with the team as well. Hoping, someone from the team will reach out to you soon.

Can’t find what you’re searching for? start a conversation

[Luca2179]

thank you

[Stephen1004]

Same thing.  Airbnb changed my cancellation policy, leading to a $2000 loss.

[Mike-And-Jane0]

@Luca2179 I wonder if Airbnb felt they had to change the policy for existing bookings as the location of the flat had moved.