Full Refund In PANDEMIC Situation?

[Giedre-and-Andre0]

Here a word to all Complainer:

I live in NYC and let's face it:
There will be no tourists coming in for the next few months (in best case).

I refunded every reservation (and blocked the calendar)
until the end of April, and I'm prepared that the rest of

the year will be fully refunded and going to ZERO...

I did very well last few years,
and NO, ITS NOT AIRBNB'S FOULT,
people can't fly, going out or even leave the house!

IT IS NOT a change of Airbnb's policy, it is EXACTLY as I signed up:
Travel restrictions = Refund
Deadly Pandemic = Refund
POSTER CHILD SITUATION OF extenuating circumstances situation!!!!
NOTHING CHANGED.

NOT ONCE I TRIED TO CALL OR CONTACT BnB LAST 2 WEEKS.

Once Airbnb boosted my business going from 0 to 100 in 2 weeks
by providing a genius model and worldwide outreach to billion of guests.

For the few $$$ per booking taking from me as a host, THEY OWE ME NOTHING!!!
As long they have 10-Thousands of people on payroll,
I don't have ANY problems with there current policy,
and I don't care if they keep a small service fee or not!!!

I'm still on the lucky end, we have other sources of income,
BUT around us, restaurants, airlines and small businesses will going out of business.

BUT YES, I agree, we losing money: IT SUCKS!!!

And still, our own decision to be in Guest/Tourist Industry
with all the fun, money to earn AND risk to take..!

WEE ALL WILL GO OUT OF BUSINESS,
IF Airbnb LOSES THERE REPUTATION WITH GUESTS DURING THIS CRISIS!!!
LET THEM DEFEND THE BRAND, OTHERWISE: THAT'S IT FOR ALL OF US !

And OF COURSE: I KNOW Airbnb is/was not perfect at all, the review system needs to be improved...
I KNOW! I guess NOBODY IS PERFECT 😉

Stay Safe,
Greetings from Brooklyn, NY

[Mika8]

@Donald28.. that's fine .. sometimes when I travel to a country where accomodation is cheap, then I choose to buy a travel insurance who covers my flight only and not my accomodation .. But if I could not travel (not matter why the reason is) I suck it up, it was my risk, that I don't cover my accomodation .. and I have no problem to pay for the accomadation, because I willingly took that risk.

@Sarah977.. I totally agree with you. ... If there is always the speak of 'community' then the burden should be taken from all parts of the community. Means, guests anyway (if more then 7 days upfront) get 50 % back .. the other 50 % could be split by host and guest .. (and airbnb could decide what they like to do with their fees) ... I'm more then sure, every guest would have been happy to get 25 % more back as they are eligible from the normal cancellation policy. .. and it would help so many hosts in this situation.

(just for info, I don't suffer from this EC .. but I don't think it is fair)

[John1574]

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 @Giedre-and-Andre0 @Donald28 @Sarah977 

I guessed, when I saw this thread, that the complainers would not let it go.

The refunds have been made, the deal is done and still the constant whining about "it's not fair".

 
Children complain about unfairness, but adults sue in a court of law. Or they disassociate themselves from the Unfair predatory company that they're complaining about.

I don't believe whining on this forum will get you your money back.

I hope that everyone who thinks this is unfair gets together, hires a legal team and pursues AirBnB in courts of law for what they consider to be an atrocity of a breach of contract.

But as the OP pointed out, the Extenuating Circumstances policy was in place when we all signed on.

 
You should be arguing your point with lawyers, not with members of the forum who disagree with you.

 
There are multiple threads on the same topic that wholly agree with you, and you should commiserate with those people.

If you think AirBnB is immoral and/or predatory then you should Cease doing business with them immediately.

if you think they have harmed you financially you should probably sue them in a court of law.

But whining day after day on the community forum? I don't think that's going to accomplish anything.

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[Giedre-and-Andre0]

@John1574 Every Line On Point! Thank You!!!

[Giedre-and-Andre0]

[Juan63]

@Giedre-and-Andre0 this post explains it all. Did it for the likes..lol

[Giedre-and-Andre0]

As of government recommendations:
PLEASE KEEP GOING AND FOLLOW YOUR DAILY ROUTINE!!!
IT REALLY HELPS! 
Everyone stay safe,

Andre, Brooklyn NY

[Susan17]

Hey Andre - if you're gonna go BAWLING and ROARING and PONTIFICATING to the terrible, selfish humans who are not in the fortunate and privileged position of being able to afford to forfeit 100% of their income - and their families' income - for the foreseeable future (solely for the PR benefit of a multi-billion dollar global corporation), perhaps it might be a little more tactful to not post totally unnecessary, self-serving pics of yourself, proudly sporting your luxury Hermès handbag in your own bathroom. 

It's all just a little too nauseatingly Marie Antoinette, for most people to stomach.. 

[Giedre-and-Andre0]

@Susan17  "...to the terrible, selfish humans who are not in the fortunate and privileged position of being able to afford to forfeit 100% of their income..."

Than we JUST STEALING IT FROM GUEST
WHO IS CLEARLY PROTECTED BY A 3-WAY CONTRACT ???
Perhaps OK for you... Not working for me! I try to EARN my income!

Travel restrictions = Refund
Deadly Pandemic = Refund
POSTER CHILD SITUATION OF extenuating circumstances situation!!!!
IF SOMEONE BOOKED 3 DAYS AGO (knowing the actual situation)
AND WANTS TO CANCEL TODAY = NO Refund

NOTHING CHANGED.

Reg my posted pic.:
I thought It was (kind of) funny... Perhaps it was not!?
I work 14H a day (real estate),
my wife has a 9 to 5 job,
our 1 BnB listing is extra income, renting out my guest room in our 2 fam. house.

I refused the last 2 years to expand the BnB business BECAUSE IT WOULD BE ILLEGAL IN NYC to pull affordable apartments off the rental-marked for a greedy BnB profit (I had countless opportunities). 
My 1 BR + AC rental apartment (2nd unit, in my 2 Fam. house) is occupied by a regular tenant, and NOT listed on BnB to double my profit... (I charge $1450 included utilities in New York City).

I have a fair list of critic how Airbnb could approve, and bring more fairness (even I'm a 5.0 host) to the (for example) review system...

...NOT REFUNDING guests in a situation the world is shot down is NOT on my list.
But, opinnions can be diffrent.

PLEASE do not attack me personally, only I am in a position, NOT to rob my guests!
And I am very thankful for my life, and for my wife's job!
And sometimes we try to give back!

[Susan17]

Ummm... I'm attacking you personally, because I mentioned your lack of tact and your gratuitous self-promotion? So you're not personally attacking all hosts who don't share your opinions by branding them as heartless thieves then..? 

And quit screaming and shouting, will you? You're giving me a headache, just reading that.

[Giedre-and-Andre0]

Don't get a headache from reading a forum or following a random guy, who is sitting 8H air travel away from you... It's THE INTERNET no one is sitting in your backyard trying to get your toilet paper...

Call your parents, kids or neighbors and ask them how they doing

and your headache will go away 😉

(And sometimes BIG LETTERS are only BIG LETTERS and NOT screaming,
take it easy, it's not worth it)

[Stephanie]

Hiya everyone,

I can see things are getting heated because of the strong opinions and emotions here. I think in this case, no one meant anything personal in their content and it's gotten a tad out of hand. Probably best to take a breath and move on to the next conversation. 

Thanks,

Stephanie

[John1574]

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Coronavirus: Risk & Reality + Misinformation

https://community.withairbnb.com/t5/Help/Coronavirus-Risk-amp-Reality-Misinformation/td-p/1262599

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[Juan63]

Good sheep...amazing how you complain that hosts should follow the policy, yet you don't hold Airbnb and guests to the same standard. There is a better way, and you will see there will be a better way in the next few months. Airbnb will redo their policy. You will be proven wrong.

[Sarah977]

@Juan63  I don't think anyone is saying that hosts "should follow the policy". What a lot of us are saying is that there has always been the possibility for Airbnb to apply the extenuating circumstances policy however they chose, according to their TOS. There have been plenty of hosts who have been burned by this policy, long before coronavirus. Guests able to convince Airbnb that they had an EC when they couldn't even provide any hard proof.

Now hosts who never even read the TOS or never had a case where Airbnb shafted them with the EC, most of whom never came to this forum before the coronavirus debacle, so weren't aware that Airbnb is known for favoring nebulous guest claims for full refunds, are screaming about it endlessly.

Absolutely Airbnb should have dealt with this in a different way, IMO. I would have liked to see them give 75% refunds to the guests and left hosts with 25%, which I think would have been reasonable to many guests and allowed the hosts not to be just left with no income whatsoever. And also not left hosts with the quite correct impression that Airbnb really doesn't care that much about their hosts and considers them expendable. But they pretty much always have, it's nothing new.

[Ian-And-Anne-Marie0]

@Sarah977 

Now hosts who never even read the TOS or never had a case where Airbnb shafted them with the EC, most of whom never came to this forum before the coronavirus debacle, so weren't aware that Airbnb is known for favoring nebulous guest claims for full refunds, are screaming about it endlessly.

Many Hosts have found themselves on these discussion rooms for that very same reason in the past. The slow trickle is easy to ignore, but the fact that so many are affected and so many are claiming 'foul play' all at once doesn't make their claims any less important. It is perhaps a good thing that those Hosts - who have been shafted by Airbnb - make their voices and opinions heard.