COVID-19 Discussions

Hello community! Many of us are feeling the burden of Airbnbs extenuating circumstances policy and at this time, there is not much more any of us can add to the conversation. So let's use this community to help us come together and share ideas. Let's keep... Latest reply by Emilie

Hello everyone, After much discussion in the Community Center, we've created this dedicated board to discuss anything related to the Coronavirus. As you will see there have already been a lot of conversations, so feel free to explore the topics before cre...

The terms listed in 1.2-9.7 make Airbnb's Extenuating circumstances refund unenforceable. they literally are stealing your money.... read and be ready to discuss this and request your money be returned per your original policy. Also, Airbnb considers us, ...

Can we band together as hosts and arrange a mass snooze/delisting of all of our listings? we can select a date. just a mass airbnb blackout to show our importance. Something has to give. This is not acceptable to put all the financial burden on the hosts... Latest reply by Jeanni--and-Brent0

AirBnb is out of line for making a broad sweeping decision that hosts did not approve. It would seem more appropriate to offer a travel voucher for the stay so that they would rebook and use their time on calendar and drop any associated fees you all wou...

Hi. i m wonring i have one guest . In spain now days everyone have to strictley follow the govement instractions. No one can leav home in 2 weeks .He is going eveyday out & come back in evening. i have said to him dont ga out he is not lisning . plese any... Latest reply by Helen350

Airbnb decided, without asking hosts, to refund 100% of cancellations to guests. In my opinon, airbnb doesn't own my rooms and can't refund my money, only theirs. So if they want to give up their 15% and their 3%, no problem. But they can't take my 83%...

I recently spoke with a customer service representative from AirBnB about their cancellation policy. I obviously pointed out that AirBnB is using the hosts to mitigate its own losses. The agent reassured me that Airbnb isn't cancelling reservations wil...

Many guesthouses in my area are closed .My guesthouse is closed for a while due to the new coronavirus. I want the people who are familiar with overseas guesthouses to tell me. Did the new coronavirus damage guesthouses abroad?

Dear AirBnB I hope you are well. Due the Corona Virus Issues, AirBnB has started to cancel our bookings, the first being today. As hosts, please allow us to offer client alternative dates before cancelling the bookings. It is unfair that the clients recei...

Hello, I am also a newby to hosting and find the policies and procedures very confusing. I have a guest who cancelled due to the virus. Apparently AirBNB gave them a 10% refund, which I am unable to verify. Obviously I feel they are owed a full refund ... Latest reply by Michael4841

I have called AND I have used online support – and in both instances Airbnb staff has refused to answer all my questions – and insist on repeating circular platitudes and outright doublespeak, and only answer the questions they wish I had asked. MOST IMPO... Latest reply by Cathy545