I canceled a guest and then rebooked them

David8056 · ‎19-08-2021

I canceled a reservation request but then the exact dates that the guest requested opened up the next day and I was able to grant the original reservation. Any way I can avoid being marked down for that cancellation?

Sarah977 · ‎19-08-2021

@David8056 Your post is confusing.

You couldn't have cancelled a reservation request- you can only cancel a confirmed booking. You mean you declined it? Or that it was a confirmed IB booking?

And guests can only input dates on a request or booking that show as available. How were they able to request or book unavailable dates?

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