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Webchat?

‎13-02-2022 04:35 PM
Tamzin6
Level 2
England, United Kingdom
‎13-02-2022 04:35 PM

Webchat?

In the past when we had a booking issue it was resolved (satisfactorily) via a web chat discussion. Does anyone know if this feature is still available and how to access or get to discuss something with AirBnb? It's in relation to a postponed trip due to Covid restrictions.

‎13-02-2022 04:35 PM
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2 Replies 2
‎13-02-2022 05:37 PM
Anonymous
‎13-02-2022 05:37 PM

@Tamzin6   Your options for contacting Airbnb are shown here: https://www.airbnb.com/help/contact-us/

 

But changing or cancelling a booking is pretty straightforward without getting customer service involved. Contacting the host is generally the best first step.

‎13-02-2022 05:37 PM
‎13-02-2022 05:40 PM
Emiel1
Level 10
Leeuwarden, The Netherlands
‎13-02-2022 05:40 PM

@Tamzin6 

 

It is still available, but the choices you make on the menu at Airbnb Help: contact  will decide what kind of support is offered. At least try to skip the robots....

‎13-02-2022 05:40 PM
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