Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Bhumika , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca and @Elisa and we are thrilled to have you join us. Let's kicksta... Latest reply by Hayley301

So if you have a strict or moderate cancellation policy you get something back from Airbnb during this Covid crisis. If you have a more guest-friendly policy that offers free cancellation you get nothing. Why is this? I have had over 30 cancellations owin... Latest reply by Mary996

Hi all - I have a vacation rental in South Florida, where state executive order has prohibited us from accepting new reservations or check ins. We ended up with a bunch of cancellations, understandably, but now something strange is happening. Over the pa... Latest reply by Andrea4477

How does one acknowledge a guests review? Make a response. Latest reply by Anonymous

Moderate is to moderate and strict is to strict. Would love to see something between the two policies. Maybe a 21 or 30 day policy or the option to create my own? I just got the ability to use the new strict/non refundable option so I am going to giv... Latest reply by Mike-And-Jane0

**The associate told me it would be escalated, prioritized and handled right away, when I asked if that meant 3 hours, he didn't have an answer.PLEASE WITHDRAW AND CANCEL THIS REQUEST. THE G... Latest reply by Donald28

I got an email from CS that per guest complaint my amenities are different from listing and that there will be serious consequences if I do not fix this. No other details! I have hosted a few hundred guests there and pictures are taken by Airbnb photograp... Latest reply by Mark116

I just joined this site mid July and my second guests broke the legs off my bed. Broke a lamp. Damaged the wall and the archway into the walk in closet. Damaged the carpet. My third guest, a youngster, booked for 7 days got close to 300$ in discounts for ... Latest reply by Helen3

Hi everyone, I’m an experienced host who lives in Sheffield and would like to offer out my cleaning services to other hosts in my local community. I have signed up to the Covid-19 enhanced cleaning protocol and I’m well aware of its requirements, and gu... Latest reply by Paul1255

I am appalled today by an Airbnb employee who refused to provide his/her name and proceeded to reinstate a revenge review without even consulting me as the Host. They only informed me they were reinstating the revenge review with inaccurate and exaggerate... Latest reply by Karla128

A guest stayed at my property and the only factual review I could give is this: "XXX stayed at my house over NYE. Furniture was rearranged and left and bedding was left on couches." (I've tightened up my rules and pre-booking questions for the future)... Latest reply by Karla128