Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Bhumika , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula and @Rebecca and we are thrilled to have you join us. Let's kickstart this... Latest reply by Michelle4276

Sorry if this has been asked before, but I have July guests reaching out for cancellations. We are okay to let them and waive our normal policy, but at present the "extenuating circumstances" only applies to mid-June. I was wondering if they get their boo... Latest reply by Lisa723

This is a first I'm sure I'm not the only thinking how absolutely appalling airbnb have handled hosts during this pandemic, unapologetically taking the side of the customer. EVEN when the customer is wrong. So I had a guest already on the island (so not ... Latest reply by Mike-And-Jane0

Terribly discouraged and worse, disappointed that Airbnb allowed a guest cancellation for a June 15th reservation (cancelled May 1st) for a listing with host cancellation terms that require 50% payout. Guest cited COVID as a reason to cancel, but Airbnb d... Latest reply by Mike-And-Jane0

I have a trouble understanding the sentence 'You have up to 60 days after your reservation's checkout date to submit a Resolution Center request for non-security deposit related issues.'https://www.airbnb.com/help/article/767/what-is-the-resolution-center... Latest reply by Sarah977

Just a heads-up that I just got an e-mail yesterday outlining what will happen with June COVID19 cancellations. Apparently guests can cancel any June reservation for COVID19 reasons with a booking date before March 15. The guest gets 100%, the hosts get... Latest reply by Costas16

IT's a CON. If you operate a flexible cancellation policy you don't get compensated. Only if you offer a punitive cancellation policy do you get compensated. In my book, if you offer a flexible cancellation policy you are a better host than one that does... Latest reply by Helen350

Why is it somehow every decision Airbnb makes, even a good one has to have a caveat? They are now allowing to cancel the remainder of reservations penalty free to convert to long term but giving us a week to do that. That means in a week I need to make a ... Latest reply by Huma0

Since the beginning of the pandemic I have changed all my listings to flexible/non-refundable or moderate/non-refundable policy. Non-refundable gives 10% off. Now I have a guest who booked on 4/23 for a stay of late May. She chose the non-refundable optio... Latest reply by David3267

Can you respond to the notice that your stay was cancelled on your listing? I am currently in a situation where I will have to cancel a stay due to the rules about COVID 19 in our state. The guest refuses to cancel it saying they will be out a nominal amo... Latest reply by Kristine171

I just learned that Airbnb has retroactively disqualified reservations by adding a new, previously undisclosed provision -- now only reservations cancelled by guests on or after March 14, 2020 are eligible for Airbnb's 25% support payments for Superhosts....