Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Bhumika , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca and @Elisa and we are thrilled to have you join us. Let's kicksta... Latest reply by Lauren4674

Hi there, how do I claim my credit for 4 cancelled trips that were booked before 14th March 2020 (as per this policy: https://www.airbnb.co.uk/help/article/2701/extenuating-circumstances-policy-and-the-coronavirus-covid19)ThanksEliot Latest reply by Mike-And-Jane0

So I live in the UK and booked a trip in the UK, however Airbnb charged me in dollars. They then cancelled the booking due to unforeseen circumstances and I have had to find a different property which has clearly cost more because demand has gone up and t... Latest reply by Mike-And-Jane0

To get the ball rolling if we were to ask for one issue to be taken to the Exec on our behalves (by the already appointed HAB Rep) we have the prospect of a confirmation coming back that the issue will be addressed and within what timescale. I've asked as... Latest reply by Mary996

I’m new and have 4 booking enquiries for the same week. Do I preapprove them all and see who gets there first? Or do it one at a time and risk losing the other business ? Latest reply by Helen3

To get the ball rolling if we were to ask for one issue to be taken to the Exec on our behalves we have the prospect of a confirmation coming back that the issue will be addressed and within what timescale. I've asked as to when the next Exec Meeting is b...

For several weeks I have been getting spurious "verification" texts from Airbnb - from the same UK number that sends real ones when I log in. They are of the form: You Airbnb verification code is xxxx qkpTe1dyOzl "xxxx" is a variable four digit number, as... Latest reply by Ines548

I mistakenly accepted a reservation today, cancelled it within two hours and now the dates are blocked. How long with they be blocked for? Latest reply by Emiel1

I found that strange, so I wanted to ask the question here: Is it normal for the support personnel to leave the conversation prematurely? Before I get an answer to my question? From my experience, usually they ask for confirmation on whether I need any fu... Latest reply by Nathalie-Et-Gilles0

Good morning! Are any other hosts having trouble setting up new codes on their August smart lock? We have one on our Airbnb guest house and one on the main house and we are not able to set up new codes on either. After doing all the usual troubleshooting ... Latest reply by Sean95

I wondering if this functionality is being considered for re-instatement. We manage multiple identical apartments in buildings and it was very useful to duplicate most of the information (including photos) when adding new units. Having to create an identi... Latest reply by Scott