respond to a guest review

[Don-And-Donna1]

Hello Airbnb support team members

It looks like we cannot call the customer service now (the subject matter are limited to bookings within 3 days) or message you from the website (no choices for chat or even sending message, also limit to bookings within 3 days). We just would like to respond to a guest's review, the guest made up excuses so she can cancel the booking) but  the response tab seems to have been closed.  Please reply to our email for details.

Thank you.

Don and Donna

[Emiel1]

@Don-And-Donna1 

This is the community, so not Airbnb support.

You can check the review section of your profile and check if you can leave a comment on recent review (by using link "leave public response"

https://www.airbnb.com/users/reviews

I guess you want to comment on the review of A. from N. H., but if it is more the 30 days old, it is not possible anymore:

https://www.airbnb.com/help/article/32/can-i-remove-or-respond-to-a-review-i-disagree-with

Best regards,

Emiel

[Don-And-Donna1]

That's why we are asking help from Airbnb support.  Recently we cannot even call, they refuse phone calls except  bookings within 3 days.  And no email or messaging possible.  Any idea how to contact support?

[Emiel1]

@Don-And-Donna1 

To contact Airbnb:

Contact Airbnb - Community Guide [Updated]

But contact by phone is limited these days.

[Ann72]

@Don-And-Donna1  Did they send you a notice when they shut your listing down?

[Don-And-Donna1]

No, of course not.  We put our listings on hold ourselves until after we responded that bogus comment.  You mean you can call through?