discrimination and not being help by Rbnb

[Deborah140]

Hello

We had a terrible experience with a guest who broke a lot of things in the flat. We've filed a complaint with RBNB asking RBNB to provide us with a French speaker member of their team to have the possibility to discuss about the problem in our own language, since 6 months now, they are deliberately refusing to give us this option to discuss. I find this behaviour discriminatory especially knowing that we are French and that we are using the RBNB French platform. Some can help us on the subject or give us a number to reach a mediator ?

Deborah

[Emiel1]

@Deborah140 

If you insist on communicating in French language only, why not use the community for French language for your post: Community Français

 ;>)

Solving the damage-issue seems to me priority, and you demonstrate in your post you can communicate (IMHO) very well in English also.

BTW: of course they have CS reps which can communicate in French language, but as you experienced getting one seems to be difficult (or maybe they are just stubbornly).

[Deborah140]

Dear Sir,

Thank you for your message. Unfortunatly, I'm not the host of the flat and the owner is not speaking english fluently. As you probably know, RBNB policy in case of problem, is to speak only with the owner/host of the flat.

We were not aware of the existence of the French Community thank you for the link.

To answer to your question regarding "solving the dommage issue" it's seems to me difficult when you are not able to discuss or express yourself properly because you dont read or speak the same language. And dispate the fact that google transletor is great it can become the solution.

I doubt that most of the French host who are using the RBNB French site are  speaking fluently english. Not offering the possibility to discuss with a french speaker it's a good way to resolve the issue for RBNB for sure !!

[Anonymous]

@Deborah140  The French contact number for Airbnb is +33 1 84 88 40 00 . If you're able to get a call answered there, you will reach a French-speaking operator. But if the service ticket originated 6 months ago, it has almost certainly been closed, so the contractors to whom customer service has been outsourced are authorized to take no further action on it.

Framing your complaint as a discrimination issue is unlikely to help your case.

[Deborah140]

Dear Sir,

Thank you for your message and the french number .

As I already said before, I doubt that most of the French host who are using the RBNB French site are  speaking fluently english. Not offering the possibility to discuss with a french speaker it's a good way to resolve the issue for RBNB for sure !!

How would you call such behavour ?

[Mike-And-Jane0]

@Deborah140 Did you do the basics of the claim correctly with Airbnb ie advise the previous guest and Airbnb re the damage within 14 days AND before the next guests check in time. If you failed this hurdle there is little point continuing to argue with Airbnb I am afraid.