Editing the Request Money

[Gabriel25]

How do you edit a request of money from a guest? Both before check in or after check out?

I tried to request funds from a guest who requested additional services (Cook, extra guest, etc), but since the guest had not made their second and final payment, and I have to wait. I wished the tool would allow me to add the charge anytime.

I had damages & extra charges from a guest after check out, requested funds from the guest and after some negotiations, I agreed to discount the charge, there is no way to edit the request until the guest rejects it and I file it again, making the process too slow and bureaucratic.

Anyone has solutions for the above?

[Linda108]

Two different issues here.  I have experienced not being able to get the additional money if the guest booked with split payment until 2 weeks from the check in date.  Don't know about claims for damages.