Help: contacted city and my license is approved but Airbnb shows license as pending

[Bradley-Brent0]

Thank you to all the super hosts out there. I have only just recently began listing my apartment in the city of Toronto. 

Due to my address, being incorrectly recorded, my listing was set as not approved. My address was updated after about 10 calls to get the staff to update it to the address that the city sent me.

it continues to show license pending. I have been told now by four agents that it was upgraded to urgent, and then they give me a range from anywhere from three hours to 24 hours, and the most recent call the agent said he had no idea of what time I would get a reply at. 

I absolutely understand that everyone here is trying to do their best, but I am absolutely shocked. 

repeatedly, my tickets are closed, I have to re-explain to another agent, the exact same problem. Does anyone have recommendations or similar experiences?

what would you recommend I do? It is such a helpless, feeling just being redirected around and told that there’s empathy for me, but not a solution.

I love being a member of the Airbnb community. In just two months, I’ve been able to host nearly 30 people. I’ve had guests from Ukraine, but I’ve moved to Canada to escape the war, and I have had an extremely enjoyable experience.

I would rave, and want to rave, to others about how amazing Airbnb is! But this experience is so soured my impression. 

 

 

 

[Nazanin10]

Hi William, 

can you tell me if your issue was resolved and how? I am in the exact situation. 

Naz,

[Gavin240]

In the same situation also.

waiting 4 months for reply.

have sent multiple follow up emails.

[James4385]

Is anyone still having this issue and has a solution? This is crazy that there are people dealing with this two years ago and two years later there are still hosts dealing with this issue and losing business. 

My listing was deactivated by the city because we accidentally missed our renewal date, renewed and paid fees the same date. Our city has been extremely responsive and helpful to let us know they NEED the listing link to work in order to approve the listing. However the listing link won’t work because airbnb does not have it in “pending” status. 

this is a clear issue within Airbnb’s process and losing so many hosts money + patience. I’ve been back & fourth with an agent who this was escalated to for days and they just keep sending me back to the city.. meanwhile the city has made it more than clear they need to review a listing link to approve the listing. 🤯

hoping someone can help and also that this issue can be dealt with at airbnb long term to help other hosts.