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I think KYC problems is trying to scam from hosts

Answered!
‎24-05-2023 06:08 AM
Quang-Anh1
Level 1
Hanoi, Vietnam
‎24-05-2023 06:08 AM

I think KYC problems is trying to scam from hosts

After 1 months of delay payouts, i have contact to Airbnb many times, and the problem they tell me that i didnt fill the KYC form ( even i have do it, i still have a screen shoot that Airbnb tell me that i already did it). 
And now all i have from Airbnb supports is just a few robotics reply, like an automatic reply & they never helps anythings. 
Is there anyone here can assist me now or is time to switch to another platform, have using this from 2018 - really dissapoint with a professional company.

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‎24-05-2023 06:08 AM
Top Answer
‎24-05-2023 06:49 PM
Bhumika
Community Manager
Community Manager
Toronto, Canada
‎24-05-2023 06:49 PM

Hi @Quang-Anh1 ,

 

Did you get a chance to go through the KYC requirements to verify your Host account? It would be worth reviewing if your KYC info is up-to-date.

 

Meanwhile, I will ask the related teams as well for further guidance, if there is anything specific.

-----

 

Please follow the Community Guidelines

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‎24-05-2023 06:49 PM
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31 Replies 31
‎20-01-2025 09:50 AM
Rishabh39
Level 1
Vũng Tàu, Vietnam
‎20-01-2025 09:50 AM

Facing the same issue. 
Haven't received any payments since 19th November due to the same KYC issues.

‎20-01-2025 09:50 AM
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‎20-01-2025 09:52 AM
Rishabh39
Level 1
Vũng Tàu, Vietnam
In response to Rishabh39
‎20-01-2025 09:52 AM

The support just says they have received my docs but they are yet to review them internally. We're still getting bookings and not sure what to do more here. 

‎20-01-2025 09:52 AM
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