I also am missing a large $1,000+ payout from a July 1 guest. I have been on the phone and messaging customer support and have had a constant "we are working on it". I have tried to reach customer support every day and, until today, had a total black out of communication from them from last Thursday.
My tennant stayed, and I was never paid. More disconcerning is that when I go to look at my earnings the reservation is not even there. Theses guests were my only guests for July and my July earnings are listed in the bar graph as 0, and in the transaction history window the reservation does not show up in either completed or upcoming payouts.
This is very upsetting - as I am sure it is for all of us - as I depend on my AirBNB income for bills and my mortgage. I realize that Air BNB is trying to sort it out. I also see this as an internal airBNB problem and as clearly I, and others here, have not been paid, they could pay us out and work on their internal bugs and hacks on their own time.
We all fulfilled our obligations to Air BNB and our guests. We could be paid now while and before AirBNB repairs its computers.