None Payment from Airbnb

[Sarah3780]

We have been waiting for a payment from Airbnb for a booking we hosted since the 4th of April. Almost £3'000 and one very upset owner. 

This is having a huge impact on our small booking business and gives me no faith in leaving the properties we manage with Airbnb. 

Called and called, emailed etc and no one calls back and no one knows whats going on. 

Absolutely useless.......

[Quincy]

Hello @Sarah3780, I'm very sorry to hear about this. I will pass this on to the team, so that they can investigate. 

[Sarah3780]

Will await your answer.  My owner is now suggesting social media and solicitors.  Not sure how you are able to retain monies for no reason.  The guests have paid and you pay the owner perfectly fine for his other lodges, so why this amount which is the biggest payout he is due?

[Sarah3780]

Still no payment?