Payout on hold - KYC Issue

[Katarina240]

Hello! 

I have some serious problem with my payouts being on hold due to some sort of KYC issue. They have asked me to submit my data, which I did, and since then my payouts are on hold (for a week now). I have been txting, calling back and forth with absolutely no right answer from support team. The mroe I research the more I realise I am not the only one, there have been many cases like this. I wonder did anyone ever get through them to some sort of specialesed team which can actually help. 

And I am super host for more then 8 years with many booking and completely frustrated that this is happening. 

I will be forced to not host my guests and explain to them what the problem is. 

Please advise or help if anyone has any solution to this.

Thank you

[Emilie]

Hi @Katarina240, 

I'm sorry to hear you had some trouble with your payouts recently. Have you heard more from the Support team, since you posted here?

Let us know how you are getting on 🙂

Thanks, 

Emilie

[Karl98]

I am on the same situation. Still waiting as well…

[Karl98]

Hi Katarina! did your issue with KYC got resolved? If so, how? Sorry, I am the same situation right now.

[Katarina240]

Hi!

I did. I had to call for a week - several times a day until finally my issue was lifted to second level - specialised team. 

After it was lifted to specialised team it took 3 days to get massage - you are good to go with no explanation what happened at all.

So make some calls to Airbnb and try to get them to put issue to specialised team. 

[Karl98]

I’m so happy for you! By the way what particular specialize team?

This is what the Airbnb rep messaged me, though also similar to what others reps had told me before.

“Hello Karl,

This is ***, your Support Ambassador from Airbnb. I hope this message finds you well.

Thank you for reaching our team related to the KYC requirement.

As we've discussed, based on our records, you've completed the requirements and no further action is required from your side. I've forwarded your inquiry to a member of our team who can better assist you. They will review your request and someone will be in touch. We apologize for the inconvenience this may have caused but we’re here to help you.”

Do you think they are talking about the same specialize team that you just mentioned? Is this similar to what you have received before the specialize team reach out to you? So sorry for a lot of questions. 

[Katarina240]

Yes - that's it. Now wait for email from this team.