Photo upload tool not working?

[Alison813]

Hi!

I've been trying to submit a claim for damaged items and the photos aren't loading. They are .jpg and 2MB each. The message I'm getting is "something went wrong, try again".

Is the tool buggy right now?

[Joan2709 · Accepted solution]

@Alison813 

I think the file size is too large. Reduce the size of the photos.

[Alison813]

Thanks! I'll give it a try.

[Helen3]

I agree you need to reduce the file size @Alison813 

[Emilie]

Hi @Alison813, 

Did reducing the file size help you get over this error message?

Let us know how you get on please 🙂

Thanks,

Emilie