There should be a class action lawsuit on AIR COVER

[Brittini0]

If you research air cover you’ll read hundreds of host stories just like mine. 

people agree to open up their homes to strangers under the marketing ploy that is 1 million dollars of air coverage for potential damages only to be completely ignored and unsupported for months when they actually need that coverage. It’s a gimmick and a scam and legal recourse is in order! 

26 seconds ago

I have had an almost identical situation but it’s now been MONTHS that the air coverage revolutions team has had my case and co to use to do nothing to support me in a resolution. It’s been 3 months and they continue to say “they’re still reviewing my case” yet they imposed a very tight deadline for me to provide all of the following proof for the damage:

- before/after photos 

- original receipts

-replacement receipts 

- professional incident reports 

- professional repair reports (some items they asked for THREE different professional quotes) 

- age of item 

after complying with all requests they’ve offered zero progress or resolution or reimbursement for thousands of dollars worth of damage that my very first Airbnb guest did to my home and my property. It’s crippling to hosts who trust this system to protect them when things go wrong because ever since the new air coverage platform was launched- it’s evident they were trained to evade hosts and not provide legitimate payouts for incidentals. 

[Elaine701]

I'm sure Airbnb has largely covered themselves legally with respect to "Aircover" in the fine print, so it would be wise to pay a legal expert to analyze the chances of a lawsuit ever going to court. 

Nonetheless, perhaps a regulatory authority might have a few questions about the promise vs. reality? False advertising? I think there may be a pretty good case for deceptive advertising (?)

[Hoa232]

I agree with the deceptive advertising. Aircover's instructions is to make a claim within 14 days after guest checkout. Upon doing that, they denied my claim, saying that damage occurred over 30 days. Had they clearly stated their limitations in their instructions, I wouldn't have been misled to wait until the guest checks out.

[Ania-and-Greg0]

Airbnb is a scam. They will not support you when you need them. Anyone reading this, if you consider short term renting just don't. I'm a super host of 8+years and with the way the Airbnb changed after going public is a Trainwreck waiting to happen. Looking at other platforms with the spirit of what Airbnb used to be or just going to quit as the status quo is just complete BS and Chesky is a corporate sell out 

[Ania-and-Greg0]

Have you explored arbitration? Technically as a host you can't sue them. But it's very expensive for Airbnb to resolve each and every arbitration case so they might settle. Here is a very good link from Airbnb Automated on how to get your damages covered and other issues resolved through arbitration. Good luck! 

https://www.rakidzich.com/a2w2

I hope more people take this route and Airbnb realizes they can't screw people over.

[Cosimo108]

Hello ,

It doesn't surprise me at all, but let me add something to this topic, not only hosts also guests are unprotected too. I wrote a review on Google Maps https://maps.app.goo.gl/pmuh3RupAarWM77p7 ,  because Airbnb cancelled my story from the platform. Long story short: I was guest for an extended period time in Budapest. I paid 2 months in advance for a room. One day (the 27th of December 2023),upon on my complaints about not having hot water for 2 weeks, while I  was away from the listing , the host  ( knowing it) entered unlawfully into my room which was LOCKED and STEAL my personal laptop and wallet (with significatively amount of cash in it, in GBP) and trash my belongings on the street for a total amount worth of loss of roughly 4000£.

Many many reports and useless procedures were held, but nothing.
I would like to join a class action, because this host simply didn't respect the basic rule for hosting which is do no hurt. The big question what would happen if I would be there? Would the host use violence? What Airbnb would do in case of proper violence? The host of course had the keys to enter the room at their please. I tried to leave a reference in order to let know other guests about the danger of this person but Airbnb blocked my reference. 

https://maps.app.goo.gl/pmuh3RupAarWM77p7

[Cosimo108]

A quickly update, after posting this thread Airbnb contacted me , willing to explain me over the phone or through chat the reason why the canceled my review :

Note that on my review I added details like : "This host stole my laptop and wallet ", which of course Airbnb thinks they are againts the policy and is not relevant information for the future guests. I wonder what is relevant information then.

However this particulary host review is still on my Profile, no refunds came from the Host or the platform.  So i decided to join this lawsuit that is specific on this matter.

Please have a look:

https://www.airbnbclassactionlawsuit.com/