cancelled payout

[Anny49]

A payout to me was cancelled by the bank because of the mandate i could'nt sign.  I can i contact airbnb to make payment again

[Bhumika]

Hi @Anny49 !

I had read on your other thread, that you were waiting for your mandate form as advised by your consultant. Did you receive it?

Did you happen to contact Airbnb Customer Support team through this link : Click here .

Do let us know if you've already reached Support team or needed any help with it!🌻

[Anny49]

Hello @Bhumika, 

I did'nt receive anything from Airbnb yet about the payout that was cancelled.

[Bhumika]

Hi @Anny49 ,

I am so sorry to hear that this has not been resolved yet.

I've made sure to share your concerns with the Support team as well. Hope they're able to reach out to you soon, once they've looked into relevant information.

From one of your threads , I do remember you'd mentioned  about requesting for a mandate as advised by your consultant. Did you happen to receive it yet? There's also a tip shared by another Host Jeanne.

This article might be of some help for requesting a mandate : Do I need to complete the Exchange4free form that’s sent to hosts in South Africa? 

Please keep us posted if there's been any progress since🌻.

Kind regards,
Bhumika