1 Star rating by mistake

[Heather398]

Can Airbnb not do something about the issue of guests leaving a 1 star overall review when they meant it to be a 5 star?

My repeat guest left all 5 stars in each category and a glowing review but the overall review was a 1 star. I called and was told that although it seemed clear that a mistake was made that nothing could be done about it. My guest was kind enough to call to say that she used her cell phone and it was a mistake. Needless to say she was told nothing could be done.

We strive as Superhosts to do everything Airbnb requires of us and then some to make our guest experience 5 star. How can a simple mistake not be rectified on their end? 

Please do something about this issue because as seen on this community board it has happened to quite a few of us.

Thanks

[Linda108]

Call again.  Sometimes you get a CS rep that has some ability to reason and not just parrot rules. 

[Yadira22]

@Heather398 

I think as a host what you can do is limited as you are not the author of the review.

i would consider asking the guest you left said review contact Airbnb to see if they can change the review to a 5* or take it down (worst case).

good luck to you! 

Yadira 🙂

[Qier-and-Philippe0]

@Heather398 

The rating cannot be changed.

But your guest can call Aribnb to delete the review (the copyright is owned by the person writing the review), so the 1 star rating will disappear at the same time.

No review is better than a great review with 1 star rating.