100% refund for guest because of building work

[Wayan26]

i want to refund to future guest because of building noise 

[Matthew285]

Have they cancelled their reservation?

If so, then the guest can send a request to you for any amounts they were not refunded.

Be sure not to send any money on your own. Wait for the request.

[Emiel1]

@Wayan

If you can not accommodate your guests because of this disturbance, you will have to cancel the reservation. Then you could contact Airbnb for not being penalized because of cancellation due to "Extenuating Circumstances":

https://www.airbnb.com/help/article/1320/what-if-i-need-to-cancel-because-of-an-emergency-or-unavoid...

Or maybe contact Airbnb on forehand and ask for advice, maybe then can relocate the guests.

Best regards, Emiel

[Quincy]

Hello @Wayan26,

Nice to meet you. 

I was wondering if you could let us m how everything went in the end?