2 payments were not received

[Inna7]

Hello

I haven't received the payments for 2 guests - ** and **. I hosted them in June, and I am still waiting.

What should I do or who should I contact?

Thank everybody for help.

Inna

[Marit-Anne0]

You would need to contact airbnb with this issue.  Fellow hosts cannot help you.

Type contact airbnb in the search window above or google same.

[Inna7]

Actually, it's quite hard to find their email. If you are going to Help Center, Resolution Center, etc, you are running in circles. That's why I wrote here.

[Marit-Anne0]

Then please try the options I gave you. e-mail is useless. you would need to phone or twitter for a quick response.

[Inna7]

OK, thank you very much.

[Robbie-and-Arantxa0]

Hey Inna,

Did you have any luck?

I am experiencing the same problem.

The customer care is terrible! It's impossible to contact anyone...

Cheers
Robbie

[Denis43]

Ive got a pavment missing , reading message ,it seems to be a common problim and there dont seem to be anyway to fix it  

Airbnb dont seem to care about us   

[Susu0]

I had one payment missing recently.  I have just twited @airbnbhelp and I hope they will get back to me.  I was with them since 2009.  Back then, I was able to call or email.  I am not able to find any contact method on the website and I am lost myself.   I am thinking going back to check all the payments to make sure they did pay me.