Guest 1:
Booked for 2 but seemed to have at least 3 guests, maybe 4. We charge $10 extra for every guest after 2. This is for a listing I co-host for. The main host told me they not only had at least 3 guests but there was urine on bed, they were banging doors when closing them while all other guests are mindful of how they treat the place. So I left a review only mentioning the extra guests, not mentioning the urine or the banging. Airbnb then calls me and says I need proof and if I don't have proof, there needs to be a trail of me messaging the guest to address the extra guests. I said i did not confront because often times it leads to retaliatory review and how do we provide proof if the listing doesn't have a camera. I also asked how come I don't get this level of support if I call in to review an unfair review of me? How come airbnb does not ask guests for proof? He kept talking to me like a robot and i just had to hang up or lose it. 15 minutes later, review of guest is gone.
Guest 2:
Partied until 4:30 am and received complaints from tenants downstairs. Apartment smelled like weed when cleaner came. I confronted the partying because it was yesterday but not the weed because we only found out after the cleaner came. So if i leave a review, good chance I will get retaliatory review. Also, by the logic of the customer service rep in the above example, can my review be removed because i did not confront guest of the weed and if so, how to confront if it is after the fact?
Guest 3:
Check-out time is 11:00am. Cleaner came at 3:00pm because she was busy cleaning the apartment the guest smoked weed in (guest 2). They tell the cleaner they need 30 more minutes (after they are already 4 hours late in checking out). I message the guest saying she needs to enter immediately because we have new guests coming soon. He did not reply yet (it is 3:32 pm now).
I am used to guests breaking rules but 3 in 1 day is unusual. If I leave guest 2 & 3 review, good chance I will get back to back retaliatory reviews and not the same level of support Guest 1 had.
@Branka-and-Silvia0- this one was for you !