3rd Party Reservations

[Laura2272]

This is a policy that needs to be addressed. 3rd party booking is cancelled before check-in time. Guest is allowed to post a negative review for a host he/she never met and a property he/she never saw. Result? Host's status is negatively impacted despite doing nothing wrong and alerting Airbnb to what CSR referred to as "bad actors".

[Helen3]

Honestly it's not a big deal @Alon1 , just an unecessary muddying of the waters

It's like going into an Italian restaurant and asking a waiter about a pizza and he starts talking to you about the pasta dishes that are on the menu 🙂

[Alon1]

@Helen3 

Thanks again for explanation.

Would I be right in suggesting, that despite the 'lies', if it was a genuine request on behalf of his workers, it wouldn't have been that 'complicated' either for Airbnb to request Host set up a 'Work' or 'Business' account?

[Alon1]

@Helen3 

Erratum:  it wouldn't have been that 'complicated' either for Airbnb to request Host set up a 'Work' or 'Business' account?

I meant 'Airbnb to request GUEST set up a 'Work' or 'Business' account?

[Helen3]

I don't know.

Have a look at the Help Centre, it will tell the steps that a business needs to take to set up an account.

Now let's get back to supporting Laura to get the review removed.

[Alon1]

@Helen3 

So you don't know but wish to pontificate.

In my experience it's not that complicated at all. I've requested it from Guests and got Airbnb CS to support the request. It's dead simple!

[Helen3]

Frankly @Alon1 , you are making yourself look a little silly by asking me questions you clearly know the answer to.

Sadly the only person pontificating here is you. 

Laura wants help with her situation. She doesn't need advice on how the guest could have set up a business acount, when the booking has already been cancelled.

Please feel free to ignore my posts.

@Laura2272  I apologise for this nonsense disrupting your thread.

[Alon1]

@Helen3 @Laura2272 

Yes, and the answer is that a booking can be 'Cancelled' and renewed, in this case a Business Account could easily be set up.

However, it does not seem to be Laura's wish, which is another matter. 

Lastly, I can only reiterate that Laura should be in a position to request Airbnb delete the Review/Ratings for this unwanted 3rd PB once they are posted.

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I would only add the benefit of my experience, which is 6 yrs hosting, near 1,200 Inquiries. I've never used Instant Book, which means I field all Inquiries & Reservation Requests to my satisifcation. My conversion rate has remained remarkably consistent at about a third of Inquiries into bookings. 

In all this time, if I ever needed help with dealing with contacts with Guests, I've only ever used Airbnb Customer Services both pre and post bookings, Reviews, etc. Never once have I felt the need to seek the advice of fellow Hosts. There are good reasons for not doing so.

[Emilia42]

@Laura2272, this is absurd. Keep calling and talk to different case managers until someone does something. Hosts have gotten reviews removed before but it is no easy task. This guest broke AIRBNB'S rules not yours and his review should not be allowed to stand.

[Tim-and-Lynette0]

@Laura2274 I came across your post here over my concerns re. 3rd party reviews, but I also have a recent issue with Airbnb not removing a malicious review, so that's what I'm commenting on here. This guest was not a 3rd party guest.

The quest in question perhaps knows how to play the game because she didn't leave a public review - it was "." - but her private review and stars were very low, and because she didn't leave a negative public review, Airbnb is telling me we can't get the private review stuff removed from our record.

We accepted her for a month reservation. Our housekeeper flagged problems 2 weeks in and we raised them with her and other guests. She took offence and said she wanted to leave early. All evidence pointed to her, so we gave her a full refund of remaining days to make sure she left. She left her own room filthy. She left the stove and oven filthy. But she had a laundry fetish and used an entire large container of laundry detergent and doubled our water bill in only 2 weeks. And I'm not mentioning here the variety of other things that technically speaking we can't prove were her, but...

Despite all this, Airbnb won't remove the impact of her negative review from our record.

Airbnb needs to fix this unacceptable protocol in their policies.