60 day strict cancellation policy

[Ann123]

How do I get "invited" to have the strict 60 day cancellation policy on my listing?

[Paul-And-Raymond0]

Hi Ann,

i think this only only applies to super high end rentals where the costs are very high and demand is limited. 

I have strict, which means if someone cancels within a week I get paid in full. If it is longer than a week I get 50% of the fee and hopefully there is time to rent it out again. It is up to a hosts discretion if they issue a refund on that amount. I have done if it is a long time in the future and I know I can book it again.

cheers

aul 

[Clare0]

@Ann123  The typical listing that gets "invited" to have the Super Strict cancellation policy is one where the nightly rate is $10,000 or more and has serious seasonality, ie. only a very short window of time to accept reservations.  This cancellation policy is very, very rare and not all high end listings with this nightly rate get it.  Most have the Strict policy.  

The listings I've seen with the Super Strict policy usually are run by ultra high end companies such as Luxury Resorts who have listings all over the world. 

[Mike-And-Satya---Santa-T0]

How do we ask to be invited for the Super Strict Cancellation Policy?  For holidays now I simply tell the guest because I can not offer them my villa for their dates because airbnb does not allow me to have the needed policy for special dates and in the end airbnb loses as typically the guest finds me anyway through my website but I prefer to have a better working relationship with airbnb and have them offer me this cancellation policy minimally for special dates.  It's our property, if the guest doesn't want it they dont have to accept it, it seems a little silly to not allow us this option.

[Clare0]

@Mike-And-Satya---Santa-T0 You can always contact Airbnb by twitter to ask, but as the previous posts indicate, Airbnb grants this cancellation policy very, very rarely and only to high-end listings with nightly stays over $10,000.  Most listings with this high nightly rate don't have the Super Strict cancellation policy.  Those that do have a higher host service fee. 

[Eva-Margaret0]

It is silly to have a policy like that! I am not prepared to losee even a 1,000 euro and left in the lurch not been ab;le to rent it out a week before they were due to stay.

Pleople plane their holidy in advance. It is very difficult to rent it out in the last minute unless you offer a silly price??

[Terry3]

How do we calculate the 60 days or let's make this easier 7 day cancellation.  It the guest is supposed to arrive on the June 2 when would they need to cancel by to be within the 7 days? Do they count the day of cancellation as day one and the day of move in day 7?

[Maryann29]

We are a high-end luxury B&B/boutique hotel in Alaska - a short-season, high destination market.  People plan their Alaska trips months in advance.  Near-stay reservations are extremely rare.  The 7 day cancellation policy is insufficient for our property; which currently has a 60 pre-payment, non-refundable policy.  Has anyone been successful in working this out with Airbnb?  I'd like to list with them, but the inflexible cancellation policies make it too high-risk for me.

[Clare0]

@Maryann29 You might have good justification for the Super Strict cancellation policy since in Alaska you have serious seasonality issues.  Go to www.airbnb.com/help/contact_us* and ask to be re-directed to an Airbnb agent who can evaluate your situation.  It is a separate team from the support group who evaluates listings for this cancellation policy.  

*Keep clicking on "My question is about something else" until you get to a place where you can send a message. 

Good luck!

[Maryann29]

Thank you Clare.  Any chance there is a typo in the link you sent?  I'm getting a 404 error.

[Clare0]

@Maryann29 Likely it was the asterisk that I added so you would see the note about "my question is about something else".   Here's the correct link: 

www.airbnb.com/help/contact_us

Hope this helps!

[Maryann29]

Thanks Clare.  That link worked, but I think they may have changed the process.  There are only 2 choices, hosting and traveling.  When I select hosting, they display several categories, each with specific subtopics and none of they with a "something else" option.  The "contact us" options are a giant loop.  You never get to a point where you can actually communicate with someone (either chat or voice would be fine - I'd even go for email at this point).

[Clare0]

@Maryann29 when you go to this link, it should bring up your reservations.  At the end of the reservation list you should see a link that says "my question is about something else".  Then you should see 3 options: A Reservation, Hosting, Travelling.  Select Hosting. 

You'll see a drop down menu: select Manage Listing.  You'll see a new drop down menu.  Select Editing Listing Details. You'll see your listing.  At the bottom of the page you'll see "I still need help".  Click on that box and you will now be able to describe that you are asking about the Super Strict cancellation policy and a link to send by email.  

Let me know if you have problems.  I can make screen shots if necessary to walk you through the process. 

Clare

[Maryann29]

Thank you for your help Clare.  It's my busy season, so today was the first chance I had to give it another try and your directions were spot on.  Very much appreciated!

Maryann

[Clare0]

So what happened @Maryann29?  Did the community expert route you to an Airbnb agent and, if so, what was their decsion?