I am currently having a horrific experience with Airbnb. I ...
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I am currently having a horrific experience with Airbnb. I had a PAST reservation cancelled. The guest have already stayed. ...
Latest reply
Hi,my next guest has told me that her sister will arrive earlier than her to pick up the keys- I have no photo of this sister and she has not been verified by Airbnb for this booking- I'm not happy, what shall I say? Don't want to upset them and they then give me a poor rating
That is poor communication on their part. The person who books the property should be the person who picks up the keys. If the sister is coming first they can simply change who is on the booking. Airbnb is pretty clear about the person who occupies the property should be the person who booked the property. You need to protect yourself. Your desire to have it done properly requires no explanation.
Thank you so much, I have answered so much.....
Third party bookings are not allowed by AirBnb. You can contact the support and ask them to cancel the booking without penalties for you. Or you can requiere more information about the guest (such as photo and name), and then decide, if you would like to accomodate her or not. It is up to you.
Did they book for more than one adult? If the sister is staying with the registerd guest but is arriving first, I would have no problem with that. I would just ask the registered guest for the sister's name and phone number, tell her to bring photo ID and confirm that the registered guest will be there soon. If the registered guest is not coming at all, that's not OK. I would call the sister to make sure the phone number was valid and touch base with her before arrival.