A guest claims that has booked the house but cannot proceed for the payment page

[Ioanna6]

Dear hosts

I would appreciate very much if you could help. Yestarday, a guest sent an inquiry for my house, which is pre-approved by me. Then some messages followed. Today, she claims that she can book the house but cannot proceed to the payment page. I enclosed her message. Thank you very much for your attention. 

Ioanna

Yes, I verified my profile, but when I go to the button "booking now" I read: The house is not free to this date. I don`t come to the site for transaction. I don`t know why...

Today at 3:13 PM

[Ioanna6]

Finally, the problem is solved.

Thank you for your attention

Ioanna 

[David126]

@Ioanna6

Without paying there is no booking.

Impossible for you to know what is going wrong, best bet is to tell your Guest to contact AirBnB.

[Ioanna6]

Dear David,

I thank you very much for your interest and your comment. Sometimes, the guests are unfamiliar with computers or computers may have technical problems. Any way. Finally, the guest did the reservation.

All the best,

Ioanna