AIRBNB not paying hosts?

[Sean147]

Hi,

I had a week long guest via Airbnb, over a month ago, and for some reason I an't get Airbnb to make the payout, or to respond to any attempts to contact them to get the payout.  Has anyone else had such a problem recently?  Super frustrating and can't figure out what to do, to solve it.

Many thanks and Pura Vida, Sean

[Quincy]

Hey @Sean147,

Thanks for your post!

I thought you might be interested in this topic that can be found in our Community Centre.

[Katrina46]

Hi @Quincy, 

I'm in a similar position where the payment is still showing as a future transaction despite according to the information on the other thread that it should have come through nearly a month ago. Following an exchange on Twitter, I've had an email to say they're 'looking into it' but this was on 4th June now and am still yet to get a further reply. There doesn't seem to be a way of contacting the 'AirbnB Customer Experience' team and I've tried responding to the email with no luck. I've also tried chasing with the Twitter help they just say there's nothing that can be done but wait. As a first time host this is a very frustrating and disheartening way to be treated and am disappointed by this lack of communication.

Could you advise on what I can do (if any?!) to get this resolved please?

Many thanks.