Accepting bookings

[Michelle496]

i am new - i had a request - struggling to answer a request - nothing happens when i click the respond button - the pre- approval does not show up on my screen - i am continiously being redirected to the calender where that date is booked for the person requesting acc. but nothing happens when i try to accept or decline or unblock that date. i tried to mail the customer - nothing happens.

[Sinaya0]

Hi Michelle, do you by chance have instant booking turner on are you sure the guest is not already booked without you having to pre approve them? That's the only way I can think of that won't allow you to accept or decline. 

[Michelle496]

Hi - No - no instant booking. But thank you for the reply.

[Susie5 · Accepted solution]

@Michelle496, I wonder if "snoozing" your listing briefly would help?  You can do this by going to "manage your listing" and then "listing status" and there is a dropdown menu - it probably shows "listed" and the small down arrow on the right will give you two other options, "snoozed" and "unlisted". Some people have had luck resetting things by snoozing briefly.  Otherwise I wonder if trying on a different computer or browser would help?  

Also I wondered when looking at your listing whether you expected a guest to book both rooms?  if not, you might consider listing the two rooms separately (two listings), e.g. "green room" and "Blue room". 

Good luck! Susie

[Michelle496]

Thanks a lot - I apreciate all the advice and info I can get - especially listing seperately.

Thank you for your time.

Regards,

Michelle

[Marion194]

Host trying to accept a booking.  click on accept/decline but nothing happens.

Then look at my listings and see pending.  Try clicking on  pending but still no action.

I missed first attempt by guest, it expired and now the clock is ticking again.