Account disabled

[Sora0]

my father created one account, my mother created one acoount and my aunty created one account. three of them verified ID with 3 different IC and with their individual particulars. then all their accounts are disabled. airbnb asked to email them. i think 3 of them emailed more than 10 times already and airbnb does not reply at all.

please advise what to do?

[Clare0]

@Sora0 Tell your family members to use the Contact Us link to enquire about this.  They will be routed to an Airbnb rep immediately. 

Or, if they are comfortable using twitter, contact Airbnb through @airbnbhelp.